Renewal Specialist

About our Company:

Monarch E&S, a division of SPG Insurance Solutions (Monarch) is a rapidly growing, and successful property and casualty insurance wholesaler and managing general agency based in Burbank, CA with branches in MA & FL. We sell exclusively to retail agencies across the country with a focus on small to mid-market E&S commercial and specialty personal lines risks.

About the Position:

An ideal candidate for the renewal specialist position will have experience in the customer service field, and a strong understanding of insurance terminology. Renewal specialists will be responsible for reviewing and remarketing existing business accounts.  In addition to processing renewals, a successful candidate will also handle multiple levels of interactions with our partners.  Experience with renewals in the insurance industry is encouraged, but not a requirement. This position will be responsible for the coordination and management of all renewal tasks both internally and externally. Working in tandem with Underwriting, this individual will serve as a point of contact for clients requesting quotes and or renewal coordination support.

Responsibilities:

• Communicate effectively with Pen and Brokerage Carriers to obtain the broadest coverage at the best price, providing the most sellable renewal quotes

• Understanding Pen Underwriting Guidelines to Properly quote renewals within authority

• Rating and Preparation of renewal quotes with Pen/Binding Carriers

• Handle incoming calls and emails from retail agents and carriers ensuring the highest level of customer service standards are met, bringing communication to a satisfactory resolution

• Release renewal quotes in accordance with established departmental procedures with accuracy, efficiency, and meeting compliance and service level standards

• Proactively stay abreast of system changes and company guidelines

• Follow up with customers and companies within service level standards

• Participate in special underwriting projects as needed

• Other Duties as assigned

Qualifications:

• Proficiency in various Carrier Rating Portals, Microsoft Outlook, Word, and Excel

• High School graduate required; College courses preferred

• Previous work experience in the fields of insurance, customer service, banking or similar, with a successful track record

• Excellent written and verbal communication skills

• Ability to work well under pressure to meet tight deadlines in a fast-paced environment

• Proactive, independent work ethic with strong problem solving and analytical skills

• Willingness to be flexible, learn on the job, and maintain a can-do attitude

• Ability to work in dynamic environment, adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions

• Highly organized and able to structure day based on deadlines and pending items

• Self-motivated and goal oriented

• Strong organization skills, with a high level of detail orientation

Work Location:

This position is located in our Richmond Va office.

#SPG

Department UnderwritingRequired Experience: 1-2 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

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