INACTIVE
Full-Time
VP of Customer Experience
Banking for startups
Fintech
Senior, Expert
San Francisco, CA, USA + 4 more
Requirements
- Experience startups would truly love, and we're looking for a VP of Customer Experience to help us understand, and then nurture, the whole elephant. You'll lead and scale our CX team in delivering customer support across all channels and product lines to a global user base of 100,000+ businesses, while working closely with other customer-facing teams to deliver on a uniformly excellent customer experience
- Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC
- Fintech or banking experience would probably be handy, but isn't strictly necessary
- Feel skilled at building and scaling operationally excellent CX teams with a thoughtful balance of people, product, process, and automation
- Truly love learning about and empathizing with customers deeply
- Understand how to build systems that incentivize deeply solving customer needs across the entire organization
- Tell compelling customer stories with both words and numbers
- Have a strong understanding of how to build teams with a foundation of data and thoughtful metrics
- Feel comfortable understanding technical products deeply, and possess a strong intuition for and interest in building beautiful user experiences
- Enjoy building bridges and driving shared goals with product, revenue, risk, and marketing
- Exhibit excellent cultural leadership and communication skills
- Deeply care about managing people and growing careers at Mercury
- Enjoy balance-between simplicity and complexity, experimentation and exploitation, risk and reward, modernity and classicism
- And, ideally, have a sense of humor (doesn't have to be a good one)
Mercury is on a mission to build a banking stack for startups. The company provides banking services and APIs for startups.
Company Stage
Series B
Total Funding
$152M
Headquarters
San Francisco, California
Founded
2017
Growth & Insights
Headcount
6 month growth
↓ -2%1 year growth
↓ -2%2 year growth
↑ 62%Benefits
Health, dental, & vision
Custom equipment setup
401(K) matching
12+ weeks paid parental leave
Book budget
Wellness benefits
Grocery budget
Paid lunch
Personalized callsign
Unlimited vacation policy (with mandatory minimum)
INACTIVE