Assistant Director of Student Services

Job Posting Title:

Job Description:

Position Overview:

Reporting to the Dean of Students, the Assistant Director of Student Services has the primary responsibility to assist in creating, coordinating and delivering comprehensive Student Affairs initiatives that support a dynamic and diverse student population at Keck Graduate Institute (KGI). The Assistant Director of Student Services will offer support with Student Accessibility Services; serving students, faculty, and staff to ensure students registered with Student Accessibility Services receive appropriate accommodations, timely communication, appropriate training, and a high level of service.  In collaboration with the Dean of Students, the Assistant Director of Student Services will ensure the wellness of the student body. In addition, the Assistant Director of Student Services will be responsible for planning events, creating and implementing the student leadership budgets, and hiring and managing peer tutors. Assistant Director of Student Services will also create large scale institutional events to support students with their onboarding and offboarding (commencement). The Assistant Director of Student Services will also provide additional support through administrative operations, workshop planning, conduct one on one meetings with students, and provide guidance and support to student clubs.

Keck Graduate Institute (KGI) was founded in 1997 as the first higher education institution in the United States dedicated exclusively to education and research related to the applied life sciences. KGI offers innovative postgraduate degrees and certificates that integrate healthcare, life and health sciences, business, and engineering with a focus on active learning and team collaborations. KGI employs an entrepreneurial approach based in innovation with deep connections to clinical and industry settings that provide pathways for students to become leaders within healthcare and the applied life sciences.

Located in beautiful Claremont, California, Keck Graduate Institute is a member of the Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and The Claremont Colleges Services, which provides shared institutional support services. The Claremont Colleges consistently place at the top of national college rankings, including Forbes, Money and U.S. News and World Report, and the Princeton Review. Each nationally recognized college has its own campus, students and faculty, and distinctive mission, and each offers outstanding curricula, small classes, distinguished professors, and personalized instruction.

Education and Experience:

Bachelor’s degree in a related field and three to five years of experience in one of the following: student affairs, counseling, accessibility services, or relevant experience in higher education.  Master’s degree is preferred.

Essential Functions and Responsibilities: Individuals must possess knowledge, skills and abilities to successfully perform the essential function of the position, or be able to explain or demonstrate how the essential functions may be performed, with or without, reasonable accommodations, using some other combination of skills and abilities.

Student Affairs Administrative Support

• Supervises the daily operations of the office

• Manages all student affairs related budgetary process, including handling invoices, reimbursements, etc.

• Creates budget plans and expense reports for the Student Affairs Department.

• Select, train, and supervise student affairs Graduate Assistants.

• Create a robust tutoring service by strategically partner with academic programs to enhance our current structure.

• Supervise, hire, and train Peer Tutors within the Student Affairs Department. Oversee scheduling and the implementation of the tutoring services.

• Respond to general inquiries from students, staff, and the public in a timely and professional manner.

• Oversee Graduate Assistants in updating content on student-facing platforms such as newsletter, bulletin boards, and social media.

• Develop and manage a strategic plan to enhance communication with students regarding all the services offered through TCC Services.

Accessibility Services

• Maintains the calendar and testing schedules for all students registered with Accessibility Services, ensures all materials are received, and works as a liaison between faculty, students, and Associate Director of Student Wellness to coordinate, administer, and monitor exams.

• Ensure exams are administered in accordance with approved accommodations (e.g. extended time, distraction-reduced environment, assistive technology).

• Prepare exam proctoring materials ahead of the exam and ensure timely return of completed tests to instructors.

• Troubleshoot basic issues that may arise during testing (e.g. needing to talk to a professor, wrong password Wi-Fi issue, student questions, academic integrity, student well-being, etc.)

• Works with the Division of Student Affairs staff to coordinate programs, workshop activities, and testing services.

• Works with Student Accessibility coordinators to achieve departmental goals and complete projects pertaining to supporting the academic growth of students (e.g. work with student accessibility services team to develop and update faculty training materials, office procedures, student workshops, support services, Etc.).

• Communicate with the SDRC to implement assistive technology accommodations

• Assist associate director of student wellness with student intake meetings as needed.

• Maintain strict test security and student confidentiality protocols in accordance with FERPA.

• Train and supervise student workers or proctors as needed

Crisis Management

• Implements wellness response and CARE procedures, (crisis management) for students in need.

• Participate in the review and assessment of reports involving student behavioral concerns, threats, or distress.

• Create and maintain data regarding students of concerns.

• Attend regular CARE meetings to review and discuss cases.

• Serves as the first responder to any Student Wellness submission.

• Responds and manages student crisis incidents.

• Serves on “on call” duty rotation team.

• Support campus-wide training initiatives on identifying and reporting concerning behavior (e.g., faculty/staff workshops).

• Ensure confidential handling of student records and sensitive information in compliance with FERPA.

Student Engagements

• Create and implement Interdisciplinary Day during the academic prologue.

• Lead the Commencement Committee and facilitate the implementation of the KGI Commencement.

• Training all clubs and organization student leaders related to co-curricular and extra-curricular programming.

• Responsible for creating and managing all budget and expense reports related to student government, clubs and organizations

• Assess and create effective process related to event planning and student engagement opportunities.

• Other duties as assigned.

Required Knowledge, Skills and Abilities: Individuals must possess knowledge, skills and abilities to successfully perform the essential function of the position, or be able to explain or demonstrate how the essential functions may be performed, with or without, reasonable accommodations, using some other combination of skills and abilities.

• Strong attention to detail.

• Strong organizational and oral/written communication skills.

• Interpersonal, time management, customer service and public relations skills.

• Collaboration and presentation skills.

• Proficient computer skills, including experience with Microsoft Office Suite, Adobe Acrobat, WordPress, Formstack, and Canvas.

• Ability to navigate finance/budget program.

• Work as a team, under pressure, and prioritize work to meet deadlines, while dealing with interruptions.

• Represent the Institute with professionalism, tact and diplomacy with diverse groups of individuals both internal (students, faculty, staff) and external (corporate employers, prospective students and families.

• Initiative to solve problems and to use sound judgment in making decisions.

Hours, Classification, and Status: 

This is a regular, full-time, benefits-eligible, exempt position.

The regular hours of this position are Monday-Friday, 8:00 am-5:00 pm. Hours may vary due to the needs of the College or department.

Salary range: $70,000 - $75,000 annualized. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.   

Physical and Mental Requirements

Ability to maintain good concentration level while dealing with interruptions; attention to details with emphasis on accuracy; capable of giving, receiving, and analyzing information, formulating work plans, and articulating goals and action plans.  Sitting in a normal seated position for extended periods of time.  Standing for extended periods of time. Reaching and extending hand(s) or arm(s) in any direction.  Finger dexterity required to manipulate objects with fingers rather than the whole hand(s), or arm(s), for example, using a keyboard.  Communication skills using the spoken word. Ability to see within normal parameters.  Ability to hear within normal parameters.  Ability to bend and stoop, for example, to file.  Ability to move about.  Ability to lift and carry short distances up to 20 lbs., for example to lift or move office supplies, files, books and packages. 

Ability to drive locally, depending on business needs. Occasionally, will be required to stand for prolonged periods of time at activities/events on and off-campus. 

To Apply:

A confidential review of applications, nominations, and expressions of interest will begin immediately and will continue until an appointment is made. To be ensured full consideration, please upload a letter of interest, resume, and three professional references (a manager, a direct report, if applicable, and a coworker).

Equal Employment Opportunity Policy:

Keck Graduate Institute is an equal opportunity employer. It does not discriminate against qualified employees or applicants based on race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship status, age, marital status, physical disability, mental disability, medical condition, sexual orientation, military or veteran status, genetic information, or any other characteristic protected by applicable state or federal law. Equal employment opportunity will be extended to all persons in all terms and conditions of employment.

Keck Graduate Institute (KGI) is a participating employer in E-Verify. We use E-Verify to confirm the employment eligibility of all newly hired employees as required by federal law. For more information about E-Verify, please visit www.e-verify.gov.