Director of Manufacturing Operations

Core Responsibilities 🛠️

• Team Leadership & Development: Build, mentor, and manage a high-performing manufacturing operations team. Define clear objectives, hold teams accountable for results, and foster a culture of continuous improvement. 
• Outsourcing & Vendor Management: Identify opportunities to outsource operations where beneficial, ensuring vendors meet performance standards, cost targets, and quality expectations. 
• NPI Process Optimization: Design and implement operational workflows  that scale, driving standardization and repeatability while bridging the gap between product engineering design and manufacturing, and driving tool and fixture development.  
• Quality & Compliance: Drive rigorous quality assurance processes across manufacturing and service (Six Sigma, etc). Implement root cause analysis and corrective actions to maintain high reliability and customer satisfaction. 
• Product Reliability & Fleet Health: Monitor and analyze brewer fleet performance in the field, proactively addressing reliability issues and driving continuous improvement initiatives to enhance product uptime and customer experience. 
• Service Operations: Establish and manage service and refurbishment programs to extend product lifecycle. Partner with the existing team to strategize for field upgrades, repairs, and replacements while optimizing cost and efficiency. 

Desired Qualifications ✅

• Proven track record as an executive in operations management, manufacturing, or supply chain leadership at a hardware-based, consumer electronics / electromechanical company. Some experience at a startup is required.
• Progressive experience in multiple successful hardware companies where demonstrable experience leading with problems from the ground up to leadership. 
• A strong background in engineering, manufacturing, and/or supply chain.  
• Strong leadership, hiring and management experience. Includes setting excellence standards for team, ensuring continuous improvement and a growth mentality. 
• Strong experience managing contract manufacturers, certification programs, service teams, and complex global supply chains and suppliers 
• Comfortable working in ambiguous and rapidly changing environments with an open mentality and a resourceful approach. 
• Ability to balance hands-on execution with high-level strategic planning. 
• Experience setting up field service, upgrades, and refurbishment processes. 
• Excellent problem-solving, negotiation, and vendor management skills. 
• High willingness to frequently travel to Asia, and work across time zones (Asia / California) is required 

Our core values ☕

• We operate with a spirit of generosity. We go the extra mile to act in ways that allow others to experience happiness, success and fulfillment - in big ways and small. We believe acting and communicating openly, honestly and generously is a virtuous cycle.
• We do the work that truly matters. There's so much we can do, and so we ruthlessly focus on the things that allow us to have the most impact. To us, results matter more than hours worked or time spent. We protect our time and are considerate of the time of others so that we can all be at our best in work and life.
• We believe in joining forces. We bring people with different experiences, backgrounds and perspectives together to accomplish far more than we ever could alone. When we don't know something, we ask. We believe in supporting each other and ultimately hold ourselves accountable to each person that makes up the BrewBird whole - our customers, roasting partners, employees and more.
• We prove bold ambition and integrity can co-exist. We're in it for the long haul. We set big, audacious goals - ones that make our hearts proud - and take the responsibility that comes with them seriously. We're honest with ourselves and others about where we are and what we're working on. We keep on keeping on with persistence and seek to master the art of resilience along the way.
• We cultivate joy, together. For us, coffee is ultimately about feeling good. And, we believe the best things in life are experienced together. We're motivated by genuine human interaction. Work and productivity have their time and important place, yet we're not "nothing but business" kind of people. We believe in bringing people together to celebrate life's moments - big and small.