About the Team

Miro’s Onboarding Services team sits within the Technical Services organization and is focused on guiding Enterprise plan customers on technical and configuration methodologies to align to their security, permissions, and scalability requirements. The Onboarding Services team  plays a critical role in the customer journey by helping them realize their visual collaboration objectives and driving quick time to value. You will understand our customer’s needs and proactively identify ways in which they can interact with Miro to achieve their goals!

About the Role

In this role, you will lead customer discovery sessions to identify technical requirements during onboarding, deliver customer account migrations, and recommend product solutions that enable our customers to meet their business objectives. You will serve as a meaningful link between the Customer Success and Sales teams and Miro’s technical (AMPED) organization, as well as a key partner to our Sales, Support, and Operations teams in shaping how our enterprise customer experience evolves with the customers’ needs.

What you’ll do

• Lead discovery to identify organizational and technical requirements, then architect and demonstrate solutions that showcase the business value
• Run technical migrations and deployment for Enterprise customers, including leading discovery sessions on security, scalability, and account structure needs, through delivering training and guidance on the Miro Administrative configuration
• Facilitate customer facing workshops and develop a migration deployment plan
• Ensure customer engagement projects are delivered on time and completed according to plan
• You will work to resolve issues and risks in a multi-functional and collaborative way
• Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
• Collaborate closely with Customer Success, Account Managers, Customer Support, Solutions Engineering and Enterprise Product teams

What you’ll need

• 3+ year experience in a customer-facing role, preferably in customer success, implementation, onboarding, or service delivery
• Experience working with or strong knowledge of identity providers is (Active Directory, Azure, Okta) 
• Knowledge of how enterprise security solutions (SAML/SSO, DLP, SIEM) benefit a business
• You have excellent communication skills, both with customers and within an organization
• You’re naturally curious, love learning new things, and are proactive in sharing knowledge with others
• Empathy for customer anxiety and experience in helping customers deal with change management within their organization

What’s in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to Los Angeles and may not be applicable to other locations. The range for this role is $94,000 to $140,000 OTE. Final compensation and total package components will be based on individual factors such as the candidate’s skills, qualifications, and experience.