Full-Time

PFS Escalation Specialist

Endeavor Health

Endeavor Health

10,001+ employees

Nonprofit integrated health system delivering care

Compensation Overview

$23.24 - $34.86/hr

+ Shift differential + On-call pay + Holiday pay + Incentive pay

Morton Grove, IL, USA

In Person

On-site at the Skokie corporate office (4901 Searle Parkway); no remote work.

Category
Accounting (1)
Required Skills
Mainframe Computing
Data Analysis

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Requirements
  • Education: Associates Degree Required Bachelors Degree Preferred
  • Skills: Excellent listening and communication skills including oral comprehension/expression and written correspondence required.
  • The ability to understand and follow departmental and organizational policies and procedures.
  • Excellent customer service skills to effectively communicate and interact daily with patients, vendors, payer sources, and guarantors. Internal contacts are made with, but not limited to, Medical Records, physician and/or hospital billing, Nursing, Information Services, Financial Counseling, Social Services, Executive Leadership, Legal, Compliance, Utilization Review, PHO, etc.
  • Ability to work independently, exercising good judgment, and multi-task in a high stress, fast paced service environment with patients/guarantors, patient/guarantor representatives and insurance carriers.
  • Ability to maintain professional conduct and good working relationships with staff, supervisors, and third-party vendors.
  • The mathematical skills necessary to balance charges and payments and resolve discrepancies.
  • The ability to multi-task and effectively manage workflow through automated processes.
  • Detail oriented with good analytical problem-solving skills.
  • Requires the ability to be empathetic, calm, patient, and professional when assisting customers during challenging billing dispute interactions.
Responsibilities
  • Provides customer and vendor support and assistance by researching, resolving, or referring customer inquiries, i.e. patients, physicians, attorneys, regarding billing and collection practices.
  • Assumes a patient advocacy role by following through on all aspects of patient accounts.
  • Deciphers Commercial, Government and Managed Care contracts in order to effectively communicate with patients and third party intermediaries regarding account status; expedites payment and/or brings resolution to accounts including processing of refunds and other account adjustments.
  • Makes corrections as applicable or forwards to appropriate Claims Processing Specialists for resolution.
  • Prepares call records for each call that requires follow up.
  • Documents a brief summary of the call on patient’s computer record.
  • Serve as a point of contact for vendors and collection agencies.
  • Communicates with vendors via phone, secure email, and applicable technologies and ensures vendor adherence to the Company's guidelines.
  • Reconciles and transfers relevant files and accounts to vendors/external agencies in a timely manner and updates account status when agencies find insurance or address data updates.
  • Performs proactive vendor account management to reduce adjustments and increase financial performance.
  • Tracks and trends common vendor collection issues and informs manager for education and correction of these issues.
  • Maintains database of statistics relative to work performed, i.e. telephone statistics, production statistics, etc.; tallies statistics on an ongoing basis. Performs analysis off of system generated Patient Accounting reports that show why patients have called.
  • Presents statistics to management for review.
  • Participates in development of customer-orientated bills and professional communications; serves as a key resource by providing customer feedback regarding hospital and physician billing/communication processes and makes recommendations for process improvement initiatives.
  • Performs analysis of noted trends.
  • Assists in developing plans, programs and practices to improve the efficiency, accuracy and quality of the work unit and presents recommendations to manager.
  • Meets productivity and quality targets, error ratios, and reporting requirements, as assigned by the department manager or supervisor, ensuring payments are made properly and in full per contractual agreements.
  • Provides individual contribution to the overall team effort of achieving the department accounts receivables goal.
  • Assists in identifying opportunities for system and process improvement and submits to manager.
  • Utilizes assigned menus and pathways in the hospital mainframe system and foreign software applications.
  • Report software problems when appropriate.
  • Supports team and fills in for staff as assigned.
  • Drafts and submit letters and reports in accordance with departmental policy and procedure.

Endeavor Health provides medical services through a network of nine hospitals and over 300 clinics across the Chicago area. Patients access care through a team of 6,000 physicians who utilize clinical trials and a specialized genomics program to treat conditions ranging from primary care to complex heart and brain diseases. Unlike many competitors, this nonprofit system reinvests in the region through $200 million in community funds and maintains a large-scale academic partnership for medical research. The organization's goal is to deliver accessible, community-connected healthcare while advancing health equity and medical education.

Company Size

10,001+

Company Stage

N/A

Total Funding

$120.6M

Headquarters

Illinois

Founded

1995

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Simplify Jobs

Simplify's Take

What believers are saying

  • GenProb-CAD shows strength in precision medicine and scalable risk-stratification tools.
  • Two $100 million community investment funds deepen local trust and health equity positioning.
  • Acquiring Diamond Headache Clinic expands specialty depth in neurosciences and migraine care.

What critics are saying

  • Teamsters’ union campaign and alleged terminations raise escalation risk across Evanston operations.
  • Labor disputes threaten staffing stability in a system dependent on bedside coverage.
  • Acquired headache sites risk fragmentation if inpatient and outpatient workflows do not integrate.

What makes Endeavor Health unique

  • Nonprofit Chicago system formed from NorthShore and Edward-Elmhurst merger in January 2022.
  • Nine hospitals, 300+ ambulatory sites, and 6,000 physicians create broad local coverage.
  • Pritzker affiliation and 550+ clinical trials support academic and research differentiation.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Wellness Program

Health Savings Account/Flexible Spending Account

401(k) Company Match

Paid Time Off

Community Involvement Opportunities

Company News

Evanston Now
Jun 10th, 2026
Teamsters, nurses protest outside Endeavor offices.

Teamsters, nurses protest outside Endeavor offices. Dozens of nurses from Evanston Hospital rallied Wednesday morning outside of Endeavor Health's administrative offices on Central Street, alleging the administration has engaged in intimidation and anti-unionization activities amid union organizing efforts by nurses. The nurses, joined by Teamsters Joint Council 25 and Teamsters Local 743, allege that two Evanston Hospital nurses were fired after participating in union organizing efforts in May, with Teamsters representatives hand-delivering a letter to an administrator demanding that the nurses be reinstated and that unionization efforts be supported. Rep. Jesús "Chuy" Garcia (D-Chicago) and Rep. Jan Schakowsky (D-Evanston) have both publicly condemned the health system's behavior, with Schakowsky writing in a social media post last week that she stands "with these nurses and am deeply concerned by allegations that union supporters were fired amid organizing efforts." Illinois Secretary of State Alexi Giannoulias joined the protesters Wednesday morning in Evanston, as did State Senate District 9 Democratic nominee Patrick Hanley, expected to represent most of Evanston in Springfield next year. Cook County Commissioner Josina Morita was also present, along with State Sen. Lakesia Collins of Chicago. "For this company to not let nurses organize, unionize, for them not to show respect, for the people that love us and take care of us more than anyone else in the world, is shameful, it's dangerous, and we will not allow it," Giannoulias said. Union leaders said that the Teamsters had filed "multiple charges" with the National Labor Relations Board against Endeavor Health, alleging violations of federal law. Thousands of nurses at several Endeavor hospitals, including Evanston, Skokie, Glenbrook and Highland Park, announced during Nurses' Week that they would seek to unionize, citing concerns about pay cuts, unsafe working conditions and staffing issues not being addressed by Endeavor. Endeavor intensive-care unit nurse Stacy Oswald said she felt Endeavor "priorities profits over people," calling it a nationwide "epidemic... happening in our community, too." "While our pay was taken away, management got bonuses," Oswald said. "Safety concerns led a lot of nurses to leave Endeavor for better, more stable positions elsewhere. The hemorrhaging of nurses leaving Endeavor for better opportunities has only continued." The two senior intensive-care unit nurses fired, unionization leaders said, were dismissed in early May after dropping off gift bags with union information to nurses at Evanston Hospital, and were suspended without pay after a 12-hour night shift. They were then allegedly fired for "misrepresenting themselves [by] wearing their work badges and scrubs while also wearing a union T-shirt," Tricia Poreda told WBEZ. Evanston Mayor Daniel Biss was not present at the protest, but did send a letter to Endeavor Health President and CEO, J.P. Gallagher, on June 1, writing that he had been made aware of nurses who had "reported experiencing a series of retaliatory measures that have prompted Teamsters Local 743 to file charges against Endeavor at the National Labor Relations Board." "Evanston Hospital is an important pillar in our city, providing health care services to our community," Biss wrote in the letter shared with Evanston Now. "I want to be clear that Evanston has no tolerance for retaliatory measures taken against employees for engaging in union organizing activity, or for any other anti-union practices that violate the National Labor Relations Act or other federal, state, or local laws." In a statement to Evanston Now, a spokesperson for Endeavor Health said the following: We carefully review each individual employment action to ensure compliance with all applicable laws. We fully respect the federally-protected rights of our nurses to engage and make an informed choice about union representation. While respecting these rights, we must prioritize the safety, privacy, and care of our patients and team members and maintain consistent enforcement of our workplace policies. We strive to create an environment where our team members feel valued and supported and have continuous opportunity for engagement and development. We are appreciative of the long-term commitment and dedication so many of our team members have made to our patients and each other and believe patients are best served through a direct relationship between team members and management. At this time, no Endeavor Health hospitals are represented by unions.

Daily Herald
Mar 28th, 2026
Edward Hospital to expand cardiovascular services with nearly $29 million project.

Edward Hospital to expand cardiovascular services with nearly $29 million project. Posted March 28, 2026 12:15 pm The Edward Hospital campus in Naperville is home to a lot of firsts. "We were the first heart hospital in the state of Illinois. We're the first ambulatory surgery center to be built in the Chicagoland area. We put our stake in the ground for cardiovascular care in the Western suburbs," says Yvette Saba, president of Endeavor Health Edward Hospital. But with only 20 operating rooms, it's experiencing capacity constraints. Citing a rapidly aging population in its primary service area, the hospital told state regulators the "projected demand for cardiac, vascular and thoracic surgery is expected to be high." So Endeavor plans a nearly $29 million project to expand cardiovascular services at Edward Hospital. The project calls for adding two new operating rooms and relocating two existing ones to the fourth floor of the Edward Heart Hospital. The project also includes a new, 10-bed intensive care unit on the fourth floor of the tower. "We're the downtown hospital in the suburbs, and there is a need in our market, and no one should have to leave their community for cardiovascular care," Saba said. "We know our limits. We will never do a transplant. There's certain things we won't ever do, but we'll do everything pretty much up and close to that." Endeavor Health plans a new, 10-bed intensive care unit on the fourth floor of the Edward Heart Hospital in Naperville as part of a nearly $29 million project. Rendering courtesy of Endeavor Health Earlier this month, the Illinois Health Facilities and Services Review Board approved a certificate of need permit for the project. The board's vote comes almost two years after Endeavor unveiled a 170,000-square-foot cardiovascular institute pavilion at Glenbrook Hospital in Glenview. A striking new stand-alone building on the Naperville hospital campus houses what Endeavor says is the first cardiac ambulatory surgical center in the Chicago region. It was built to offer outpatient services for cardiac catheterizations and electrophysiology procedures that were typically done in hospital settings. "Even moving out the outpatients to the ambulatory surgery center still demonstrated a need for our inpatient ORs," Saba said. Those cases that remain in the hospital "tend to be more complex, with longer procedural times," according to the hospital's permit application. As a result of the project, Edward will have 22 operating rooms. "With that capacity, it will really allow our patients with cardiovascular disease, those that were requiring cardiac surgery, to get their cardiac surgery in a very timely manner, without waiting and not seeking other hospitals or institutions... like a Northwestern in the city when we can do it, but our capacity was an issue," said Cathy Smith, system vice president for the Endeavor Health Cardiovascular Institute. The 10 additional ICU beds will "expand access to critical care by easing patient wait times for admission during peak demand and emergencies," Edward noted in the application, which the state board received this past October. Edward's ICUs have consistently operated above 70% occupancy for more than five years. The state standard is 60%. Endeavor Health will add intensive care unit beds as part of a nearly $29 million project to expand cardiovascular services at Edward Hospital in Naperville. A rendering shows an ICU nurse station. Rendering courtesy of Endeavor Health The goal is to complete the project by the end of December 2027. The hospital says it also will support physician recruitment and retention. "Reliable access to OR time allows physicians to use their time more efficiently and maximize productivity, which is essential as the state of Illinois faces critical shortages in certain physician specialties," the application reads. Saba stressed the importance of having "these regionalized destinations." "There's a shortage of surgeons, cardiovascular surgeons. There's a shortage of cardiologists. There's a shortage of cardiac anesthesiologists. There's a shortage of nurses that can do this specialty," she said. "So when you have large volume and a single site where you can consolidate your resources... having all that in one place, not having to duplicate those resources a lot of different places, we'll bring the best of the best to our organizations to provide the care." - Daily Herald correspondent Alicia Fabbre contributed to this report.

Greater Joliet Area YMCA
Dec 18th, 2025
C.W. Avery Family YMCA Partnering with Endeavor Health for Weightlifting 101 Seminar

C.W. Avery Family YMCA partnering with Endeavor Health for Weightlifting 101 seminar. Start the new year with purpose, power, and the confidence to take your fitness training to the next level by attending a special Weightlifting 101 seminar at the C.W. Avery Family YMCA! This hands-on seminar, offered in partnership with Endeavor Health, is designed for lifters of all experience levels - whether you're stepping up to the barbell for the first time or looking to refine your technique with expert guidance. Led by Endeavor Health Physical Therapist Sean Leninger, this interactive session will help participants learn more about: * Proper form and safety fundamentals * Techniques for building strength and preventing injury * Structuring workouts for consistent progress Don't miss this chance to start the year strong! Space is limited, and spots will fill fast!

PR Newswire
Nov 3rd, 2025
Endeavor Health Acquires Diamond Headache Clinic

Endeavor Health has acquired Diamond Headache Clinic, forming the Endeavor Health Diamond Headache & Migraine Center. This acquisition enhances Endeavor's leadership in neurosciences and expands access to headache and migraine care. Diamond, with over 40 years of experience, offers a multidisciplinary approach and is recognized for its research in headache treatments. The move aligns with Endeavor's strategy to provide innovative and accessible care.

Chicago Business
Sep 8th, 2025
Madison Scientific raises $10M seed round

Madison Scientific, a Chicago-based medtech startup, has secured an additional $3 million in its seed round, bringing the total to $10 million. The funding includes contributions from Chicago and Illinois-focused investors, with mHub and Endeavor Health among the participants.