Customer Service Assistant

Job Description

Job Description
We are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team. This role is responsible for managing customer inquiries, processing orders, and ensuring a smooth communication flow between clients and internal teams. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for providing excellent service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and other channels.

• Process orders, returns, and exchanges accurately.

• Maintain and update customer records in the system.

• Collaborate with internal departments to resolve customer concerns.

• Provide product and service information to customers.

• Monitor and follow up on open customer issues to ensure timely resolution.

Qualifications

Qualifications

• High school diploma or equivalent; associate degree preferred.

• Proven experience in customer service or a related field.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Office Suite and basic CRM systems.

• Ability to handle multiple tasks and work in a fast-paced environment.

• Strong problem-solving and interpersonal skills.