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Service Engineer
Posted on 4/21/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Android Development
iOS/Swift
JavaScript
C/C++/C#
HTML/CSS
Java
Leadership
Linux/Unix
MySQL
SQL
Python
Requirements
  • Manage service quality - Knowledge on monitoring tools Telecom experience of Service provider and voice technologies, IP Telephony and Conferencing solutions
  • Collect information and document bugs with Engineering for product issues that are affecting customers
  • Build process or troubleshooting documentation in the support knowledge base. Satisfy customer experience and efficiency targets
  • Collaborate with multiple tiers of support, act as an escalation point, and investigate complex/corner issues including WEB/Client/Server/Database service, debugging and platforms
  • Assess and prioritize customer cases to ensure response and resolution according to service best practices, with an emphasis on escalated cases
  • Exceed customer expectations on response quality, timeliness of responses and overall customer experience. Be our contact on customer matters and ensure customer issues are resolved as expediently as possible
  • Knowledge of programming languages, proficiency in at least one programming language: Java, C/C++, C#, .NET, python, JavaScript, or HTML
  • Knowledge of relational database (MySQL) and proficiency in SQL queries
  • Knowledge of popular OS Platforms (e.g., Windows, Mac and Linux)
  • Knowledge of popular Mobile platforms (IOS, Android) desirable
  • Knowledge of Security frameworks (e.g., JWT, OATH2, and SAML) desirable
  • Knowledge of network related protocols (e.g., TCP/UDP/IP, SIP, HTTP/HTTPS, SSL/TLS, XMPP)
  • Knowledge of API development and familiar with installation, configuration, platform operations, and troubleshooting of API products
Zoom is a video conferencing platform.
Company mission
Zoom is a video conferencing platform.