Experience Lead

Salary Range: 72930 to 72930 (Currency: USD) (Pay period: per-year-salary)

RESPONSIBILITIES

• Serve as a cabin host onboard, representing Aero and delivering a premium guest experience on all scheduled and charter flights operating in and out of the VNY base.
• Serve as a lounge host, welcoming guests into our lounge, handling (collection, tagging, weighing) guest luggage, using our check-in system, conducting TSA-required screening, and coordinating with FBO personnel to ensure an on-time departure
• Ensure guest safety, comfort, and service excellence throughout the entire journey, from lounge arrival through inflight service and disembarkation.
• Welcome guests in the lounge and onboard the aircraft; provide warm, attentive, and professional inflight hospitality, including streamlined food and beverage service.
• Prepare the aircraft cabin prior to departure, ensuring cleanliness, proper setup, and stocking of all onboard supplies; assist with post-flight cabin reset and offloading.
• Communicate clearly, calmly, and confidently with guests, including handling guest concerns or complaints with professionalism and empathy.
• Work closely with pilots, ground operations, airport partners, and the Experience Team to support on-time departures, smooth arrivals, and safe operations.
• Follow all company policies, safety procedures, and regulatory requirements, including the Experience Policy, Service Playbook, and Twelve-Five Standard Security Program (TFSSP).
• Maintain required certifications and complete all mandatory training, including emergency procedures, security coordination, and service training.
• Be knowledgeable in all aspects of the Aero guest experience, including menus, inflight offerings, service partners, schedules, and onboard technology systems.
• Collect and share guest feedback to help improve service, operations, and the overall inflight experience.
• Create memorable, personalized moments for guests by building rapport and participating in Aero’s Daymaker program.
• Perform additional duties as assigned in support of flight operations and guest experience.
• Other duties as assigned.

JOB REQUIREMENTS

• Experience working in a luxury hospitality/guest experience environment.
• Excellent verbal and written English communication skills. 
• Optimism and collaboration: you are always eager to lend a helping hand; you bring a calm yet confident energy, especially in high-pressure situations; you believe your success comes by making others successful. 
• Must have a flexible work schedule, and be willing to work outside of 9-5 hours including nights, weekends and holidays. A rotating schedule of base, jet, and reserve duty may apply. Schedule based on 12 days off per month. 
• Must be willing to fly
• Must be able to report to the station base as assigned within 120 minutes. 
• Must be able to work on your feet for extended periods of time.
• Fast-paced movement may be required. 
• Must be able to move, pull, carry or lift up to 100lbs.
• Occasionally kneel, bend, carry, and assist around the jets.
• U.S Citizen, or have the legal right to live and work in the United States.
• Must be a minimum of 21 years of age.
• Be able to operate to foreign countries, and meet foreign country requirements to meet the needs of the company route structure.
• As this is a (DOT) safety-sensitive position as defined in 14 CFR part 120[1]: All prospective employees are subject to DOT pre-employment testing and random drug testing throughout employment for the following drugs and their metabolites.

BENEFITS AND PAY

• Pay Range: $72,930 base salary / per year in Los Angeles, CA - exact compensation may vary based on skills, experience, and location
• Time Off: vacation, sick, bereavement, and holiday
• Benefits: medical, dental, vision, life, disability, 401k, health FSA, dependent care FSA