Resident Services Coordinator

LOCATION

The Mera - St. Louis Park, MN (233 Units)

HOURS

Tuesday - Thursday: 10:00 am - 7:00 pm 

Friday: 9:00 am - 5:00 pm

Saturday: 8:30 am - 4:00 pm

PAY, BENEFITS, AND PERKS

Hiring Pay Range: $18.25 - $23.00 /hour

• Competitive benefit package, including HSA employer contribution, starting 1^st of the month after hire 
• Eligible for Leasing Commissions and Renewal Bonuses
• 401(k) Plan with employer match 
• Ten paid holidays, no waiting period to receive holiday pay
• Generous Paid Time Off (PTO) and rollover options
• Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
• Company paid benefits including Life Insurance, Short Term and Long Term Disability 
• Employee Assistance Program (EAP)
• Educational Assistance options
• Rent discount 
• Life Time Fitness Membership discount 

The hiring pay range and list of benefits that are posted are an estimate and not designed to cover a complete listing of all aspects of the position. Reach out to Human Resources with any questions ([email protected]).

SUMMARY

The Resident Services Coordinator provides high-quality customer service support to site residents. The Resident Services Coordinator proactively anticipates the needs of the residents and offers creative solutions to meet those needs.  The Resident Services Coordinator will provide “above and beyond” service by being seen as an expert resource and will be knowledgeable of the Minneapolis/St. Paul and greater Twin Cities area.  This position, on occasion, will also provide support in leasing apartments when the need arises. Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility. 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ESSENTIAL JOB DUTIES
        
•    Plan and organize resident events to help maintain or increase resident retention.
•    Coordinate amenity reservations, which could include areas like party rooms, the business center, and guest suites.
•    Arrange and assist residents with services such as dry-cleaning, cleaning services, delivering floral arrangements and packages.
•    Provide information and recommendations for residents about dining and transportation. 
•    Stay up to date with community and city events and ongoing activities to provide current information to residents.
•    Establish and foster partnerships with local businesses to offer discounts and recommendations to enhance resident experience and satisfaction. 
•    Assist residents who are out of town by feeding pets, watering plants, and picking up mail/newspapers.
•    Greet and assist residents, vendors, and prospective clients. 
•    Keep Property Manager aware of all issues on or near the property. 
•    Assist with control and security of building key system, including providing residents, co-workers, and vendors with key access. 
•    Show and lease apartments as needed and assist office staff with tasks such as move-out/move-in scheduling, inspections, and key/access control.
•    Coordinate with the Marketing department to utilize community/resident communication instruments such as social media platforms and on-site message boards/newsletters. 
•    Other duties as assigned by Property Manager.

QUALIFICATIONS

EDUCATION AND EXPERIENCE:    

•    High school diploma or GED required
•    Candidate must have a general knowledge of either the Property Management or Real Estate industry
•    Previous customer service, concierge, or hospitality experience is preferred  
•    Some higher education or vocational training specializing in marketing or hospitality industry is desired

SKILLS AND ABILITIES:

•    Fluent in English and skilled in oral and written communication
•    Ability to use tact, diplomacy, and a clear, courteous manner when dealing with co-workers and the public
•    Decision-making, problem-solving, and time-management skills
•    Ability to handle multiple projects or tasks simultaneously with self-direction
•    Communication skills with an outstanding customer service approach
•    Candidates must be willing to have some flexibility in their schedule, as various events and activities may require evening or weekend hours
•    Real estate licenses must not be active while working in this role

PHYSICAL DEMANDS:

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; strength to lift and carry items weighing up to 25 pounds; vision to read printed material and a computer screen; and hearing and speech to communicate in-person and over the telephone.  

Personal Protective Equipment: None