Engineering Manager
Customer Success Engineering
Posted on 9/8/2023

1,001-5,000 employees

Digital payment processor
Company Overview
Square's mission is to ensure that all businesses are able to participate and thrive in the economy. The company is building infrastrucutre for online payments.
Remote in USA • Atlanta, GA, USA
Experience Level
Desired Skills
Product Design
Sales & Account Management
Software Engineering
Customer Success & Support
  • Leadership experience: Experience building and leading teams of accomplished software engineers. A passion for mentoring engineers and teaching colleagues
  • Technical depth and maturity: Experience managing complex systems, with the pattern recognition to make high level architectural decisions but also the ability to weigh in on implementation questions
  • Execution rigor: Experience turning strategies and plans into reality, partnering with product and design to scope and prioritize work
  • Initiative: Ability to work autonomously to drive clarity in ambiguous situations
  • Customer empathy: Strong empathy for your customer and an interest in building products that better serve them
  • Curiosity and collaboration: Eagerness to share your ideas, and openness to those of others
  • Diplomacy: Exceptional communication skills and experience balancing diverse priorities in a fair and transparent manner. Ability to navigate difficult conversations, both on your team and with stakeholder teams
  • Lead and participate in critical technical, design, and product discussions with leaders across the organization
  • Support and collaborate with multiple stakeholders across the company including product, design, legal, accounting, support, and other engineering teams
  • Provide and improve visibility into the engineering team to the rest of the organization
  • Lead engineers on the team through coaching, mentorship, and advocacy - instilling a sense of urgency, ownership, and accountability
  • Foster an inclusive environment for your team and those around you to show up and give their best each day
  • Invest in long term opportunities and risks to ensure a solid platform for today and the future
  • Hire and grow your team by cultivating high standards and a cohesive group that is able to execute without distraction