Pensions Administrator

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

As a leading pensions provider in EQ Retirement Solutions, we are looking for individuals with strong administration and customer service experience who are looking for their next career move and are willing to learn. You will work alongside experienced team of individuals who specialise in pensions to assist in teaching you along the way. This role will be permanent to work within our Standard Life Team as a Pensions Administrator. Previous experience in pensions is not essential for this position but we are also willing to speak with those who have come from a pensions background also.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Provide, both buy in and buy out, administration services to customers, working to agreed targets
• Putting the member experience at the heart of everything member transaction we lead upon
• Interpreting and applying Trustee membership movements to the insured population during buy in administration
• To complete / check casework and provide feedback
• Resolving customer enquiries (oral and written)
• Collating and escalating Trustee and client enquiries (oral and written)
• Drafting of non-standard correspondence in response to customer and client enquiries
• Collating and analysing data and produce routine reports
• Performing and issuing pension calculations including manual calculations
• Checking and reviewing Trustee’s pension calculation during buy in administration
• Carrying out projects and ad-hoc activities, as determined by your Team Leader
• The successful candidate will demonstrate the following experience skills and behaviours
• Build and maintain relationships with internal stakeholders, Trustee administrators and client stakeholders

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

• Strong experience working in an administrative role is essential
• Prior telephony-based customer service experience is essential
• Previous experience as a Pensions Administrator within Defined Benefits Pensions (desirable)
• Knowledge of Bulk Purchase Annuities (desirable)
• Excellent attention to detail and capable of following defined processes and procedures
• Strong communication skills
• Strong desire to deliver exceptional customer service
• The ability to develop positive and productive working relationships
• Computer literate with a willingness to learn a variety of systems
• Strong numeracy and literacy skills
• Proven track record of quality, timely delivery

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development – Investment in LinkedIn Learning for all colleagues. 

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.