Night Auditor

Job Description

• The Night Auditor is a multi-role position and is responsible handling aspects of the Front Office, assisting both internal and external guests in an efficient and friendly manner.
• Reconcile necessary accounts and functions in preparation for the next business day, and efficiently and accurately balance all Rooms and Food and Beverage charges during audit.
• Provide effective, fast service in a friendly manner.
• Ensure the highest level of guest satisfaction by addressing concerns promptly.
• Answer incoming calls and communicate to other departments as required.
• Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience.
• Check in and out hotel guests according to standards and policies.
• Monitor for special rates and billing arrangements.
• Keep front desk organized, tidied, and sanitized up to ALL Safe policies.
• Ensure front desk is stocked with essential material.
• Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards.
• Pass on any guest comments to Night Manager or delegates.
• Serve as an information source primarily regarding the Hotel.
• Ensure guest security by proper handling of guest room keys and personal information according to set policies.
• Aware of all emergency procedures.
• In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.
• Run audit reports from Opera PMS ensuring accuracy.
• Review Daily Outlet Totals from Point-of-Sale System and balance daily revenue.
• Keep accurate financial records and backups.
• Balances, reconciles and settles all bank credit cards.
• Perform any other duties as assigned.

Qualifications

• Solid knowledge of Front Office, Night Audit and Accounting Procedures.
• Working knowledge of Oracle Property Management Systems or similar.
• Working knowledge of Silverware POS or similar Food and Beverage system.
• Strong computer skills, especially with Microsoft Word, Microsoft Excel.
• Minimum two years previous experience as a Night Auditor or Reception Agent, ideally in 500+key property
• Ability to work calmly under pressure and multi-task in a fast-paced and constantly changing environment.
• Ability to work with minimal supervision.
• Must be passionate about guest service.
• Must possess excellent interpersonal skills.
• Excellent problem-solving skills and detail oriented.
• Excellent written and verbal communication skills.
• Team player.
• Typing speed of 50 wpm.
• Ability to work overnight shifts with flexible weekly schedule.
• Previous accounting experience would be an asset.
• Hotel/Hospitality degree or diploma an asset.

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Constant kneeling, pushing, pulling, lifting.
• Frequent ascending or descending ladders, stairs and ramps.