Full-Time

Customer Service Representative

Via

Via

1,001-5,000 employees

Mobility solutions


$15 - $16.5hourly

Generous benefits package, including free medical plans and 401K matching

Junior, Mid, Senior

Salt Lake City, UT, USA + 2 more

Required Skills
Customer Service
Requirements
  • Thrive in fast-paced environments
  • Ownership mentality
  • A great executor
  • Proactive
  • An empathetic and effective communicator
  • Comfortable with ambiguity
  • Maintain a solution-oriented mindset
  • Observant and keen to improve
  • An exceptional team player
Responsibilities
  • Proactively manage daily operating plans
  • Collaborate with field operations teams
  • Act as the final decision-maker for escalated live support issues
  • Leverage operating and troubleshooting expertise
  • Research and compile reports
  • Effectively prioritize live operational issues
  • Leverage knowledge of Via products and services

Via's mission is to create a truly dynamic mass transit system, liberated from the constraints of fixed routes and fixed schedules

Company Stage

Series G

Total Funding

$1.1B

Headquarters

New York, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

8%

1 year growth

29%

2 year growth

31%

Benefits

Competitive salaries and equity packages.

Health and wellness benefits.

Local volunteer opportunities.

Support for all new parents.

Learning opportunities through our Via-Versity.

Employee Resource Groups.