Full-Time
Technical Support Analyst
Confirmed live in the last 24 hours
Holding company
Entry, Junior
Woking, UK
- IT, numerate, or business related Degree or equivalent experience
- 0-2 years of experience
- Analytical and proactive approach to problem solving
- Good grounding in and desire to develop technical skills in areas such as database technologies and system performance
- Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting
- Excellent written and verbal communication skills
- Working knowledge of networks and network infrastructure is desirable
- Investigates incidents assigned by the Service Desk
- Prioritizes incidents and keeps them up to date on the internal incident tracking system
- Communicates updates effectively and promptly to the client
- Builds and maintains knowledge of the software supported to assist in issue investigation
- Deals with unexpected events or failures limiting clients' use of the supported systems
- Carries out application system checks to identify and resolve issues before they impact clients
- Develops strong working relationships with other departments
- Adheres to best practice and department procedures for client communications, incident progression, and investigation
- Participates in team shift patterns and assists with weekend work and out-of-hours escalation when required
ION software wants to help improve decision-making, increase efficiency, simplify complex processes and empower people. They enable financial institutions, central banks and corporations to digitize and automate their most business critical processes.
Company Stage
N/A
Total Funding
$42.1M
Headquarters
, United Kingdom
Founded
1998
6 month growth
↑ 6%1 year growth
↑ 21%2 year growth
↑ 28%Benefits
Health, dental, and vision insurance
AD&D and disability insurance
Flexible spending account
Health savings account
Life insurance
Mental health care
401K plan
Performance bonus
Supplemental workers' compensation
Family medical leave & parental leave
PTO, paid holidays, sick days, bereavement leave, and volunteer time off
Commuter checks
Company social events
Employee assistance program
Free lunch
mobile phone discount