Full-Time

Technical Support Analyst

Confirmed live in the last 24 hours

ION Group

ION Group

5,001-10,000 employees

Trading and workflow automation software provider

Data & Analytics
Fintech

Entry

Woking, UK

Required Skills
Linux/Unix
Requirements
  • Hold an IT, numerate or business related Degree or equivalent experience
  • Minimum 0-2 years of experience
  • Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting
  • Working knowledge of networks and network infrastructure is desirable
Responsibilities
  • Investigates incidents assigned by the Service Desk
  • Prioritizes incidents and keeps them up to date on the internal incident tracking system
  • Communicates updates effectively and promptly to the client
  • Builds and maintains knowledge of the software supported
  • Deals with unexpected events or failures limiting clients' use of supported systems
  • Carries out application system checks to identify and resolve issues
  • Develops strong working relationships with other departments
  • Adheres to best practices and department procedures
  • Participates in team shift patterns and assists with weekend work and out-of-hours escalation

ION offers mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments, enabling improved decision-making, simplified processes, and empowered teams. The company's strategic approach to automation and investments in research and development are shaping the future of automation technologies.

Company Stage

N/A

Total Funding

$42.1M

Headquarters

, United Kingdom

Founded

1998

Growth & Insights
Headcount

6 month growth

6%

1 year growth

21%

2 year growth

26%

Benefits

Health, dental, and vision insurance

AD&D and disability insurance

Flexible spending account

Health savings account

Life insurance

Mental health care

401K plan

Performance bonus

Supplemental workers' compensation

Family medical leave & parental leave

PTO, paid holidays, sick days, bereavement leave, and volunteer time off

Commuter checks

Company social events

Employee assistance program

Free lunch

mobile phone discount