Technical Support Engineer

Confirmed live in the last 24 hours

Locations

Cincinnati, OH, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Bash

JavaScript

HTML/CSS

Java

Linux/Unix

MySQL

Operating Systems

Oracle

Perl

REST APIs

Splunk

SQL

Python

Communications

Requirements

Bachelor's degree (or equivalent) with at least 2-4 years hands on experience in code development and/or technical support
Exceptional written and oral communication skills including documentation
Ability to trace and debug Web applications
Understanding of one or more relational databases (MySQL, SQL Server, Oracle) including the ability to run queries and analyze the output
Comfortable with Windows and Linux Server operating systems
Experience with JavaScript and HTML
Experience with any enterprise monitoring systems like Nagios, Splunk, Extra Hop or Systems Center is highly desired
Knowledge of at least one scripting language: Python, Perl, Bash, Java, etc to automate tasks and gather data

Responsibilities

Support proactively both external and internal customers on various Quotient built properity platforms
Requires the ability to take full ownership and control of an issue, to develop and maintain excellent relationships with all our clients and partners, and to help in continuously improving the support service to maintain a high level of client satisfaction
Expertise in troubleshooting various platform related issues
Expertise in querying DB and analyzing the data returned as part of troubleshooting the issue
Working with rest API to understand any reported issue and suggest appropriate resolutions
Expertise in analyzing logs to isolate problems
Work with other teams as required to identify and report defects, find incident fixes and validate enhancement requests
Notify the management team of any potential escalations. Escalate where appropriate
Mentor and train Tier 1 support members

Quotient is an equal opportunity employer. We celebrate diversity, value inclusion, and foster belonging within our teams. We strongly encourage individuals of all backgrounds, race, national origin, sex, gender, sexual orientation, gender identity, age, religion, marital and parental status, medical conditions, citizenship, and individuals with different and special abilities to apply. If you need reasonable accommodations throughout the recruitment process, please let us know.

What You’ll Do:

Support proactively both external and internal customers on various Quotient built properity platforms.
Requires the ability to take full ownership and control of an issue, to develop and maintain excellent relationships with all our clients and partners, and to help in continuously improving the support service to maintain a high level of client satisfaction
Expertise in troubleshooting various platform related issues.
Expertise in querying DB and analyzing the data returned as part of troubleshooting the issue
Working with rest API to understand any reported issue and suggest appropriate resolutions.
Expertise in analyzing logs to isolate problems
Work with other teams as required to identify and report defects, find incident fixes and validate enhancement requests
Notify the management team of any potential escalations. Escalate where appropriate
Mentor and train Tier 1 support members

What You’ll Bring:

Bachelor’s degree (or equivalent) with at least 2-4 years hands on experience in code development and/or technical support
Exceptional written and oral communication skills including documentation
Ability to trace and debug Web applications
Understanding of one or more relational databases (MySQL, SQL Server, Oracle) including the ability to run queries and analyze the output
Comfortable with Windows and Linux Server operating systems
Experience with JavaScript and HTML
Experience with any enterprise monitoring systems like Nagios, Splunk, Extra Hop or Systems Center is highly desired.
Knowledge of at least one scripting language: Python, Perl, Bash, Java, etc to automate tasks and gather data

#LI-PM1

#LI-Onsite

#LI-Hybrid

LIFE AT QUOTIENT

We look for people with the skills and passion to thrive at a company where innovation is the norm, collaboration is paramount, and fun is always part of the mix! Come join our amazing team!

Integrity - We do the right thing, no exceptions.

Customer Service - We are obsessed with our customers, internal and external.

Teamwork - We work with trust and respect, treating our company as it was our own.

Innovation - We look for better ways to do everything, never settling for the status quo.

Sustainable Growth - We constantly look for ways to grow the business more efficiently.

Q-CREW PERKS AND BENEFITS

At Quotient, we want you to have a healthy, rewarding, balanced and meaningful experience – both at work and in life. From traditional medical coverage to flexible time off to helping you save for your future, we’re committed to providing you the best benefits.

ABOUT QUOTIENT

Quotient (NYSE: QUOT) is the leading digital media and promotions technology company that creates cohesive omnichannel brand-building and sales-driving opportunities to deliver valuable outcomes for advertisers, retailers and consumers. The Quotient platform is powered by exclusive consumer spending data, location intelligence and purchase intent data to reach millions of shoppers daily and deliver measurable, incremental sales. Quotient partners with leading advertisers and retailers, including Clorox, Procter & Gamble, General Mills, Unilever, Albertsons Companies, CVS, Dollar General and Peapod Digital Labs, a company of Ahold Delhaize USA. Quotient is headquartered in Salt Lake City, Utah, and has offices across the US as well as in Bangalore, Paris, London and Tel Aviv. For more information visit www.quotient.com

1,001-5,000 employees

Website

Omnichannel digital marketing platform

Company Overview

Quotient's mission is to offer omnichannel digital marketing capabilities that drive sales and value through compelling consumer experiences. The company's platform is powered by exclusive consumer spending data, location intelligence and purchase intent data to reach millions of shoppers daily and deliver measurable, incremental sales.

Benefits

Medical, dental, & vision coverage
Flexible PTO
Parental leave
401k with company match
Wageworks commuter benefits program
Tuition reimbursement
Employee Stock Purchase Program
Organized recreation sports teams
Standing desks
Free snacks
Happy hours & team outings

Company Core Values

Integrity
Customer Experience
Teamwork
Innovation
Sustainable Growth