Senior Experience Writer
Posted on 3/31/2023
Denver, CO, USA
Experience Level
Desired Skills
  • 8+ years of experience planning and creating content for digital experiences
  • A portfolio of writing and content strategy work samples/deliverables
  • Exceptional written and verbal communication skills
  • Experience working closely with designers, researchers, data strategists, and technologists
  • Experience with search engine optimization strategies
  • Familiarity and comfort with user-centered design methods and a strong understanding of how content fits into the design process
  • An interest in using data to drive content decisions
  • Strong ability to analyze and synthesize inputs (e.g. research, business goals, user needs) into clear language about complex subjects
  • Attention to detail, with strong editing and proofreading skills
  • Curiosity, tenacity, and flexibility in challenging situations
  • Willingness to test and learn
  • Ability to manage multiple competing priorities and ask for help when needed
  • Strong client-facing presentation, workshop, and communication abilities
  • Working knowledge of Figma and associated design tools a plus
  • Help clients align their content to their business goals and users' needs
  • Write and edit clear, useful copy for email, websites, interfaces, and other digital formats
  • Create authoring documentation including content pillars, message architectures, outlines, and style guides
  • Plan for the content lifecycle, from discovery and ideation to creation, testing, and governance
  • Conduct content inventories, audits, and competitive research
  • Collaborate on site maps, information architecture, navigation schemes, and UI copy
  • Conduct discovery interviews with stakeholders and subject matter experts
  • Assist with user research and analysis to identify content needs
  • Research and share content strategy and UX writing trends and best practices
  • Educate colleagues and clients on the role of content in experience design and advocate for the value of upfront content planning
Desired Qualifications
  • Demonstrated B2B and B2C email marketing experience is a plus
  • Experience with Marketo is a plus
  • Prior experience with enterprise CMS platforms and structured content is a plus
  • Bachelor's and/or Master's degree in English, journalism, library science, technical communication, HCI, or similar field is a plus

10,001+ employees