Overview

Bring your strong analytical skills to our Technical Support team and collaborate with analysts, developers, and business users to build new solutions, solve problems, and improve existing processes.

Responsibilities

Elicit requirements using interviews, document analysis, surveys, business process mapping, use cases, scenarios, business analysis, and task and workflow analysis
Critically evaluate information, reconcile conflicts, and extract details from high-level information
Proactively communicate and collaborate with team members to analyze information, define and prioritize requirements, evaluate potential solutions, and communicate status and potential project risks to the project manager
Deliver supporting project artifacts including functional requirements, use cases, business process models, project charters, and business requirements documentation
Document standard operating processes and procedures
Administer the Support website by authoring content, facilitating site contributors, testing site enhancements, and responding to user feedback
Develop training for internal and external clients on website usage and internal change requests
Gather metrics and create reports from Salesforce CRM, Adobe Analytics, and SQL databases
Perform testing of application development and validate deployed to ensure functionality and stability
Perform post deployment support and troubleshooting
Create and develop support materials, such as user guides, manuals, presentations, and brochures

Requirements

2+ years of experience in a business analyst capacity, including all aspects of process development and execution
Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into application requirements
Excellent interpersonal skills including communication, diplomacy, negotiating, reasoning, problem solving, and influence
Ability to identify, research, and understand technical issues
Advanced skills in Microsoft Office products (Word, Excel, Visio, PowerPoint, Project)
Ability to multi-task, work independently, and collaborate effectively with a team
Proactive, self-starter who likes learning new tools and technologies
Visa sponsorship is not available for this posting. Applicants must be authorized to work for any U.S. employer.
Bachelor’s in business administration, communications, Information Systems, or a related field

Recommended Qualifications

Background in marketing, graphics, web development, UI/UX design, or front end-development
Proficiency in applying technical writing standards and best practices.
Experience working with content management applications
Experience working with customer service or support organizations
Experience in working with HTML, SQL, JavaScript, PHP, .NET or other programming languages
Experience with Salesforce Reporting and Salesforce Knowledge
Experience working with Adobe Experience Manager, Adobe Experience Cloud, and Google Search Console
Master’s in Business Administration, communications, Information Systems, or a related field

#LI-DS5

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$66,560—$99,840 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Business Analyst

esri

Compensation Overview

Simplify's Take

What believers are saying

What critics are saying

What makes esri unique