Full-Time

Customer Master Data Specialist

Confirmed live in the last 24 hours

Zoetis

Zoetis

Junior, Mid

Malvern, PA, USA

Position is based in Malvern, PA.

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
SAP Products
Word/Pages/Docs
Data Analysis
Excel/Numbers/Sheets

You match the following Zoetis's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Associate or bachelor's degree preferred. High School diploma required
  • Knowledge and experience with SAP order to cash system functionality
  • Audit support experience
  • SAP and related systems expertise
  • Intermediate/advanced MS Office skills, particularly Excel, Word, and Outlook
  • Phone system and Internet applications expertise
  • Analytical and organizational skills, along with attention to detail and a high degree of accuracy
  • Time management skills, innovative skills, ability to speak and present customer master specific information to a wide audience, established understanding of internal and external applications
  • Verbal and written communication and problem-solving skills
Responsibilities
  • Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures
  • Primary contact for operational tasks including but not limited to: responding to daily email requests, creating payment terms, licensing, and running SAP audits checks
  • Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information
  • Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts
  • Contact customers to update registration information as needed for state, DEA, and veterinary licenses
  • Assure schedule drugs order activities are in compliance with DEA regulations
  • Release DEA and conditionally licensed state hold orders once all guidelines have been met and documented
  • Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts
  • Accurately review and reconcile customer statements and invoices for escalated issues with payment history and balances
  • Assist indirect tax group with state audits and contact customers to update tax registration information as needed in the Tax Certificate system
  • Assist with all Master Data audits as needed
  • Assist in creating and maintaining Standard Operating Procedures (SOP) and supporting documents to initiate procedures for all ECC and GTS requirements
  • Document and communicate business process changes to stakeholders and vendors
  • Recommend, investigate, design, and implement new procedural solutions to improve any operational areas of focus
  • Assist in cross functional projects including integrations, acquisitions, and business transformation projects for both direct and indirect customers
  • Participate in meetings with ZTD to review pending enhancements to the customer master tools
  • Coordinate testing with ZTD for SAP enhancements, user acceptance testing for fixes, and data validation for mass uploads
  • Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities
Desired Qualifications
  • Minimum of 2 years Customer Service experience preferred
  • 10:30 AM to 7:00 PM EST shift specifically; ability to work other shifts (earlier/later) as needed

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