Full-Time

Customer Master Data Specialist

Posted on 2/4/2025

Zoetis

Zoetis

5,001-10,000 employees

Junior, Mid

Malvern, PA, USA

Position is based in Malvern, PA.

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
SAP Products
Word/Pages/Docs
Data Analysis
Excel/Numbers/Sheets
Requirements
  • Associate or bachelor's degree preferred. High School diploma required
  • Knowledge and experience with SAP order to cash system functionality
  • Audit support experience
  • SAP and related systems expertise
  • Intermediate/advanced MS Office skills, particularly Excel, Word, and Outlook
  • Phone system and Internet applications expertise
  • Analytical and organizational skills, along with attention to detail and a high degree of accuracy
  • Time management skills, innovative skills, ability to speak and present customer master specific information to a wide audience, established understanding of internal and external applications
  • Verbal and written communication and problem-solving skills
Responsibilities
  • Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures
  • Primary contact for operational tasks including but not limited to: responding to daily email requests, creating payment terms, licensing, and running SAP audits checks
  • Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information
  • Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts
  • Contact customers to update registration information as needed for state, DEA, and veterinary licenses
  • Assure schedule drugs order activities are in compliance with DEA regulations
  • Release DEA and conditionally licensed state hold orders once all guidelines have been met and documented
  • Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts
  • Accurately review and reconcile customer statements and invoices for escalated issues with payment history and balances
  • Assist indirect tax group with state audits and contact customers to update tax registration information as needed in the Tax Certificate system
  • Assist with all Master Data audits as needed
  • Assist in creating and maintaining Standard Operating Procedures (SOP) and supporting documents to initiate procedures for all ECC and GTS requirements
  • Document and communicate business process changes to stakeholders and vendors
  • Recommend, investigate, design, and implement new procedural solutions to improve any operational areas of focus
  • Assist in cross functional projects including integrations, acquisitions, and business transformation projects for both direct and indirect customers
  • Participate in meetings with ZTD to review pending enhancements to the customer master tools
  • Coordinate testing with ZTD for SAP enhancements, user acceptance testing for fixes, and data validation for mass uploads
  • Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities
Desired Qualifications
  • Minimum of 2 years Customer Service experience preferred
  • 10:30 AM to 7:00 PM EST shift specifically; ability to work other shifts (earlier/later) as needed

Company Size

5,001-10,000

Company Stage

IPO

Total Funding

$14.9M

Headquarters

Parsippany-Troy Hills, New Jersey

Founded

1952

Simplify Jobs

Simplify's Take

What believers are saying

  • Zoetis benefits from the growing animal health market, projected to reach $112.33 billion by 2030.
  • The rise of pet insurance boosts demand for Zoetis' advanced veterinary services and products.
  • Zoetis' focus on AI integration in diagnostics aligns with accelerating industry trends.

What critics are saying

  • Emerging biotech firms in animal health could threaten Zoetis' market share.
  • Departure of key legal personnel may cause transitional challenges in compliance areas.
  • Competitors' rapid digital solutions advancement may outpace Zoetis' technological offerings.

What makes Zoetis unique

  • Zoetis is the world's leading animal health company, showcasing strong market leadership.
  • The company launched Vetscan OptiCell, a screenless hematology analyzer, in January 2025.
  • Zoetis collaborates with Colorado State University to advance sustainable animal production research.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Hybrid Work Options

Company News

MarketBeat
Feb 27th, 2025
World Equity Group Inc. Invests $342,000 in Zoetis Inc. (NYSE:ZTS)

World Equity Group Inc. invests $342,000 in Zoetis Inc. (NYSE:ZTS).

MarketBeat
Feb 22nd, 2025
Tandem Investment Advisors Inc. Invests $32.19 Million in Zoetis Inc. (NYSE:ZTS)

Tandem Investment Advisors Inc. invests $32.19 million in Zoetis Inc. (NYSE:ZTS).

MarketBeat
Jan 17th, 2025
Miracle Mile Advisors LLC Makes New $272,000 Investment in Zoetis Inc. (NYSE:ZTS)

Miracle Mile Advisors LLC makes new $272,000 investment in Zoetis Inc. (NYSE:ZTS).

TipRanks
Jan 13th, 2025
Zoetis Highlights Growth at J.P. Morgan Conference

Zoetis announced its participation in the 43rd Annual J.P. Morgan Healthcare Conference, showcasing its exemplary 2024 performance and strategic growth initiatives.

Stock Titan
Jan 7th, 2025
Is Zoetis Inc. (NYSE: ZTS) Overvalued? Or Is It Worth Buying Now?

BetterInvesting Magazine has selected Zoetis (NYSE: ZTS) as its 'Stock to Study' for the March 2025 issue, suggesting the stock warrants further investigation by investors.

INACTIVE