Principal Job Duties

• Establishing and Maintaining Customer Master Data:
• Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.
• Primary contact for operational tasks including but not limited to: responding to daily email requests, creating payment terms, licensing, and running SAP audits checks
• Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information
• Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses
• Assure schedule drugs order activities are in compliance with DEA regulations. Release DEA and conditionally licensed state hold orders once all guidelines have been met and documented
• Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts
• Accurately review and reconcile customer statements and invoices for escalated issues with payment history and balances
• Assist indirect tax group with state audits and contact customers to update tax registration information as needed in the Tax Certificate system
• Assist with all Master Data audits as needed
• Assist in creating and maintaining Standard Operating Procedures (SOP) and supporting documents to initiate procedures for all ECC and GTS requirements
• Document and communicate business process changes to stakeholders and vendors
• Recommend, investigate, design, and implement new procedural solutions to improve any operational areas of focus
• Assist in cross functional projects including integrations, acquisitions, and business transformation projects for both direct and indirect customers
• Participate in meetings with ZTD to review pending enhancements to the customer master tools
• Coordinate testing with ZTD for SAP enhancements, user acceptance testing for fixes, and data validation for mass uploads
• Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities

EDUCATION AND EXPERIENCE

• Associate or bachelor’s degree preferred. High School diploma required
• Minimum of 2 years Customer Service experience preferred

TECHNICAL SKILLS REQUIREMENTS

• 10:30 AM to 7:00 PM EST shift specifically; ability to work other shifts (earlier/later) as needed
• Knowledge and experience with SAP order to cash system functionality
• Audit support experience
• SAP and related systems expertise
• Intermediate/advanced MS Office skills, particularly Excel, Word, and Outlook
• Phone system and Internet applications expertise
• Analytical and organizational skills, along with attention to detail and a high degree of accuracy
• Time management skills, innovative skills, ability to speak and present customer master specific information to a wide audience, established understanding of internal and external applications.
• Verbal and written communication and problem-solving skills

PHYSICAL POSITION REQUIREMENTS

• Position is based in Malvern, PA

Full timeRegularColleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [email protected] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.