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Full-Time

Customer Success Manager

Strategic Accounts

Posted on 5/14/2024

Airtable

Airtable

501-1,000 employees

Flexible no-code app creation platform

Data & Analytics

Senior

Remote in USA

Category
Strategic Account Management
Customer Success & Support
Sales & Account Management
Customer Success
Requirements
  • 4+ years of direct client management experience
  • Experience in quantifying value
  • Ability to simplify complex concepts
  • Cross-functional risk mitigation
  • Consultative approach
  • Thrive by building long-term relationships
  • Execution excellence
  • Resourceful problem solver
Responsibilities
  • Prioritize customer retention and renewals
  • Quantify customer business value
  • Identify and mitigate risk
  • Promote existing use cases and facilitate adoption
  • Serve as voice of the customer
  • Manage a diverse book of business

Airtable offers a next-gen app platform for no-code app creation, featuring AI components and a flexible relational database. Widely adopted by over 300,000 organizations, including 80% of the Fortune 100, it emphasizes enterprise-grade deployment, security, and data governance.

Company Stage

Series F

Total Funding

$1.4B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-24%

2 year growth

-28%

Benefits

We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)

High deductible health plan available with health savings account contribution

Complimentary One Medical membership for individuals and dependents

Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.

Complimentary mental health support via Modern Health Family planning support (fertility, adoption, and surrogacy)

Flexible and generous time off and sick time benefits

16 weeks of parental leave

Annual Learning & Development wallet to support your career development

Emergency backup care for dependents

Access to financial planning and legal support

INACTIVE