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Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

RELX

RELX

1,001-5,000 employees

Data & Analytics
Consulting
Healthcare
Legal

Junior, Mid

London, UK

Category
Customer Experience
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • Demonstrate experience of working in a commercially focused or customer facing environment
  • Possess great organisational and time management skills and an aptitude for making data-driven decisions
  • Have solid verbal and written communication skills
  • Demonstrate a desire to drive successful outcomes for customers and a natural ability to demonstrate product value
  • Be able to build excellent relationships with customers and stakeholders across all levels
  • Have excellent proven Sales or Training experience
Responsibilities
  • Delivering an exceptional customer experience and developing technical training to ensure the best outputs for our customers
  • Ensuring training sessions are relevant and actionable for practitioners based on their needs
  • Supporting customers to optimise efficiencies in their workflow and transform their approach through online research and legal tech
  • Ensuring you remain up to date with new features and become a subject matter expert on our products to be able to quickly resolve customer queries
  • Collaborating across the business and sharing your knowledge and insights with newer members of the team

Company Stage

IPO

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • RELX's strategic expansion into cloud hosting services in Australia and the Asia-Pacific region indicates strong growth potential and commitment to global market penetration.
  • Recognition as a category leader in transaction screening and adverse media monitoring by Chartis Research highlights RELX's industry leadership and reliability.
  • Winning the 'Best Healthcare Big Data Solution' award for LexisNexis Health Equity and Inclusion Insights underscores the company's impact on improving healthcare outcomes and addressing social determinants of health.

What critics are saying

  • The rapid pace of technological advancements in AI and data analytics could pose challenges in maintaining RELX's competitive edge.
  • The increasing prevalence of cyberattacks, as highlighted by the 19% annual increase in global human-initiated digital attack rates, could strain RELX's resources and impact its reputation.

What makes RELX unique

  • RELX's diverse portfolio, including LexisNexis Risk Solutions and Elsevier, allows it to serve multiple industries such as legal, scientific, and risk management, unlike competitors focused on single sectors.
  • The company's strong emphasis on data security and compliance, as evidenced by certifications like ISO 27001 and HIPAA, sets it apart in the data analytics and risk management space.
  • RELX's continuous innovation in AI and data analytics, such as the launch of Accurint AI Insights and ThreatMetrix for Insurance Quotes, demonstrates its commitment to staying ahead of technological trends.