Customer Success Manager

Do you enjoy building solid internal and external relationships resulting in growth?
 

Do you enjoy collaborating cross-functionally to deliver on common goals?
 

About our Team
 

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role
 

As a Customer Success Manager, you will be responsible for ensuring all customers derive maximum value from their investment in LexisNexis products and services. You will champion adoption of LexisNexis products to increase usage, drive retention, reduce attrition and improve NPS scores.
 

Responsibilities
 

• Delivering an exceptional customer experience and developing technical training to ensure the best outputs for our customers
• Ensuring training sessions are relevant and actionable for practitioners based on their needs
• Supporting customers to optimise efficiencies in their workflow and transform their approach through online research and legal tech
• Ensuring you remain up to date with new features and become a subject matter expert on our products to be able to quickly resolve customer queries
• Collaborating across the business and sharing your knowledge and insights with newer members of the team

Requirements
 

• Demonstrate experience of working in a commercially focused or customer facing environment
• Possess great organisational and time management skills and an aptitude for making data-driven decisions
• Have solid verbal and written communication skills
• Demonstrate a desire to drive successful outcomes for customers and a natural ability to demonstrate product value
• Be able to build excellent relationships with customers and stakeholders across all levels
• Have excellent proven Sales or Training experience

Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About the Business
 

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
 

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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