Full-Time
Level 1 Helpdesk Engineer / Dispatch Engineer
Lincoln IT
51-200 employees
Disaster recovery, managed IT services, cloud
No salary listed
Hicksville, NY, USA
Hybrid
Local travel to client sites and onsite dispatches are required as needed; reliable transportation is required.
Category
 IT & Security (1) |
|---|
Required Skills
TCP/IP
SharePoint
Microsoft Windows
Computer Networking
Customer Service
Microsoft Outlook
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Requirements
- One to two years of experience in helpdesk, desktop support, or a similar role.
- Strong working knowledge of Windows and Microsoft 365.
- Basic understanding of networking concepts, including DNS, DHCP, and TCP/IP.
- Excellent communication and customer service skills.
- Ability to multitask and prioritize in a managed services provider environment.
- Reliable transportation and willingness to travel locally; mileage is reimbursed.
Responsibilities
- Serve as first-line support for end users via phone, email, and the ticketing system.
- Troubleshoot and resolve issues with Windows desktops and laptops, printers and peripherals, Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint, and basic networking and connectivity.
- Escalate complex issues to Level 2 and Level 3 engineers with proper documentation.
- Perform onsite visits for installations, troubleshooting, and remediation.
- Document all work clearly in the ticketing system, with ConnectWise preferred.
- Assist with user onboarding and offboarding, including accounts, permissions, and hardware setup.
- Follow service-level agreements and internal processes to deliver consistent support.
Desired Qualifications
- Experience with ConnectWise, IT Glue, or similar tools.
- CompTIA A+, Network+, or similar certifications are preferred, or the candidate may be working toward them.
Lincoln IT summary pending.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Oyster Bay, New York
Founded
2018
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Simplify's Take
What believers are saying
- July 2026 job postings show active hiring for desktop and service desk roles.
- Updated July 2026 website highlights managed services, cloud migrations, and security demand.
- NYC and Long Island businesses keep outsourcing IT as hybrid work persists in 2026.
What critics are saying
- LincolnIT faces crowded 2026 MSP competition from Bit by Bit, TPx, Integris, and others.
- No 2026 funding, acquisition, or flagship client news signals weak public momentum.
- A major customer loss could crush a 51-200 employee MSP with limited scale.
What makes Lincoln IT unique
- Founded 1998, LincolnIT combines managed IT, cybersecurity, cloud, and integration services.
- LincolnIT sells 24/7 support for one fixed monthly fee across hybrid workplaces.
- Its New York metro focus and professional services deepen customer relationships beyond break-fix support.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Vacation