Full-Time
Technical Trainer
Posted on 7/9/2024
Decisions
201-500 employees
Automates complex business processes and decisions
Mid
Virginia Beach, VA, USA
Up to 10% travel possible.
- Previous experience with training content and presentation skills are required.
- Expertise with delivering technical training or coaching in the field of software is recommended.
- Up to 10% travel possible and working hours will occur during US Eastern Time Zone hours of 9am-5pm.
- Good written and verbal communication skills with the ability to communicate both internally and client-facing.
- Must have Microsoft SQL database experience.
- Must be able to set goals, prioritize multiple objectives with various deadlines, and independently manage projects.
- Ability to quickly grasp complex technical concepts and make them easily understandable.
- Practical technology aptitude to understand software, process automation, and general operation of programing being documented.
- Revise and evolve training material as Decisions software changes.
- Keep up to date on issues and bugs within the platform to better assist trainees.
- Learn and understand basics of hosting architecture including containers and vms to assist with spinning up async hosted environments.
- Assist internal training education efforts, including new hire training and continuing education.
- Ability to present technical information both in writing and verbally and in group settings.
- Develop and evolve training material as the product and customers continue to grow.
- Manage customer certifications and grading.
- Work closely with the training and technical documentation team to identify, plan, and implement innovative training courses which provide an engaging learning experience for internal and external users.
- Manage content delivery on Decisions Learning Management System (LMS).
- Work closely with other departments to continue to identify areas that will allow our customers to be more successful.
- Document, reproduce and escalate bugs hit on the platform to software engineering.
- Keep training environments upgraded to the most recent version of the platform to help find bugs and take advantage of bugs fixed to ensure the best user experience.
- Assist in the setup, configuration, and maintenance of database systems.
- Provide technical support for database related issues.
- Familiarity with SQL database querying.
Decisions.com specializes in software solutions that automate and enhance complex business processes, particularly in the financial services and healthcare sectors. Their platform centralizes decision-making and improves operational efficiency by managing intricate case management, which involves multiple steps and stakeholders. Unlike traditional workflows, their software adapts to new information, making it versatile for various scenarios. Decisions.com operates on a straightforward pricing model based on the number of servers used, allowing businesses to scale without worrying about additional costs. The company aims to help organizations optimize operations and make quick, data-driven decisions, with their latest version, Decisions V.9, offering improved ease of use and functionality. With a team of 200 dedicated technologists, Decisions.com focuses on solving complex business challenges through automation.
Company Size
201-500
Company Stage
Series A
Total Funding
$38.9M
Headquarters
Chesapeake, Virginia
Founded
2010
Simplify's Take
What believers are saying
- AI-driven process mining tools enhance workflow optimization and competitive edge.
- Acquisition of Process Diamond could expand market share with advanced automation solutions.
- Great Place To Work certification boosts employee retention and attracts top talent.
What critics are saying
- Competition from low-code platforms like Appian and OutSystems is increasing.
- Data privacy concerns may arise with HL7Flow.com integration in healthcare.
- Server-based pricing model may become less competitive with cloud-based solutions.
What makes Decisions unique
- Decisions offers a unique HL7 Interface Engine for healthcare data exchange.
- The platform adapts dynamically to new information, enhancing versatility in complex cases.
- Decisions V.9 introduces ProjectHub, simplifying project coordination and boosting user experience.
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Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -1%2 year growth
↑ 10%Version 9 vastly improves project management, delivers a more intuitive design experience, and boosts performance by approximately 20 percentVIRGINIA BEACH, Va., May 30, 2024 /PRNewswire/ -- Decisions, provider of a leading global business process automation platform, announces version 9 of its low-code solution to redefine project management, enhance performance monitoring, and provide an unmatched designer experience. With a suite of innovative features, Decisions version 9 sets a new standard of excellence in process automation.Version 9 debuts a significant platform refinement with ProjectHub for simplified project coordination. As the nucleus for process orchestration, ProjectHub provides the ultimate workspace for seamless communication, collaboration, and advanced project deployment and monitoring."Our goal is to ease the burden of development work and manual processes while saving companies time, expense, and resources. Decisions designed ProjectHub as a pivotal advancement in our commitment to empower organizations with continuously evolving intuitive solutions," said Decisions co-founder and CTO Heath Oderman. "With new features that simplify project coordination, bolster AI advantages, and deliver an unparalleled user experience, we're enabling organizations to achieve their automation goals with unprecedented efficiency."Project management receives a considerable boost in version 9 with newly developed views for monitoring, editing, and refining projects and processes. An easy-to-use, at-a-glance health dashboard visually represents a project's overall status and performance, helping users keep projects on track, identify risks, and improve decision-making.An additional integrations dashboard facilitates API testing and data management, allowing seamless import into other tools
VIRGINIA BEACH, Va., March 28, 2024 /PRNewswire/ -- Decisions, global provider of a leading business process automation platform and intelligent business rule engine, proudly announces that the company has been Certified™ by Great Place To Work® for 2024 in both the U.S. and India.Great Place To Work is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention, and increased innovation. Certification is uniquely based on direct employee feedback about work experience and company culture. According to survey responses, 93% of U.S. Decisions employees say it is a great place to work compared to 57% at a typical U.S.-based company."We are honored to receive the Great Place To Work designation and thrilled that our employees in multiple countries rate their work environment so positively," said Decisions co-founder and CTO Heath Oderman. "Certification is a great step for us, and the process has helped us identify areas where we can improve on behalf of the team
Process Mining Solution Optimizes Business Process Automation for Greater EfficienciesVIRGINIA BEACH, Va., Feb. 22, 2024 /PRNewswire/ -- Decisions, provider of a leading intelligent process automation (IPA) platform, announces the availability of one-click insight analysis in its process mining solution for use in conjunction with the full suite of Decisions capabilities or as a stand-alone tool to optimize business processes.Decisions IPA platform removes the tedious task of developing code to create business workflows and connect applications and data for greater efficiencies. Adding process mining to the Decisions platform—or even using it as a freestanding tool—adds a layer of optimization and protection for customers to:see real processes in action,refine process automation,and ensure compliance at every step.Companies may create business rules or workflows for their connected systems or processes and fail to monitor continuously or enhance them. However, set-it-and-forget-it process automation may cause organizations to miss valuable steps, create delays, provide poor customer support, lose customers, or experience compliance issues.With Decisions Process Mining, users can easily spot missed exceptions, flow bottlenecks, or areas of operations that may require scaling to support demand. Using the one-click Insight Analysis Report, complex process data is translated into actionable insights. Rather than relying on a paid support representative to identify issues, customers can quickly discover inefficiencies and fix them on their own."The Process Mining Insight Analysis Report provides a comprehensive overview of a company's business processes to reveal what the eye may not see," said Decisions co-founder and CTO Heath Oderman
After announcing the forthcoming mixtape at the beginning of the week, Wiz Khalifa has returned with Decisions just days later.
/PRNewswire/ -- Decisions, the global automation standard for America's greatest brands, has announced the acquisition of Process Diamond and launch of the...