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Full-Time

Technical Trainer

Confirmed live in the last 24 hours

Decisions

Decisions

201-500 employees

Automates complex business processes and decisions

Data & Analytics
Hardware
AI & Machine Learning
Financial Services

Mid

Virginia Beach, VA, USA

Category
Software QA & Testing
Software Engineering
Required Skills
SQL
Requirements
  • Previous experience with training content and presentation skills are required.
  • Expertise with delivering technical training or coaching in the field of software is recommended.
  • Up to 10% travel possible and working hours will occur during US Eastern Time Zone hours of 9am-5pm.
  • Good written and verbal communication skills with the ability to communicate both internally and client-facing.
  • Must have Microsoft SQL database experience.
  • Must be able to set goals, prioritize multiple objectives with various deadlines, and independently manage projects.
  • Ability to quickly grasp complex technical concepts and make them easily understandable.
  • Practical technology aptitude to understand software, process automation, and general operation of programing being documented.
Responsibilities
  • Revise and evolve training material as Decisions software changes.
  • Keep up to date on issues and bugs within the platform to better assist trainees.
  • Learn and understand basics of hosting architecture including containers and vms to assist with spinning up async hosted environments.
  • Assist internal training education efforts, including new hire training and continuing education.
  • Ability to present technical information both in writing and verbally and in group settings.
  • Develop and evolve training material as the product and customers continue to grow.
  • Manage customer certifications and grading.
  • Work closely with the training and technical documentation team to identify, plan, and implement innovative training courses which provide an engaging learning experience for internal and external users.
  • Manage content delivery on Decisions Learning Management System (LMS).
  • Work closely with other departments to continue to identify areas that will allow our customers to be more successful.
  • Document, reproduce and escalate bugs hit on the platform to software engineering.
  • Keep training environments upgraded to the most recent version of the platform to help find bugs and take advantage of bugs fixed to ensure the best user experience.
  • Assist in the setup, configuration, and maintenance of database systems.
  • Provide technical support for database related issues.
  • Familiarity with SQL database querying.

Decisions.com specializes in software solutions that automate and enhance complex business processes, particularly for the financial services and healthcare sectors. Their platform centralizes decision-making and improves operational efficiency by managing intricate case management, which involves multiple steps and stakeholders. Unlike traditional workflows, their software adapts to new information, making it versatile for various scenarios. The company operates on a straightforward pricing model based on the number of servers used, allowing businesses to scale without worrying about additional costs. With a focus on helping organizations optimize operations and make quick, data-driven decisions, Decisions.com aims to empower leaders to tackle complex challenges through automation.

Company Stage

Seed

Total Funding

$40M

Headquarters

Chesapeake, Virginia

Founded

2010

Growth & Insights
Headcount

6 month growth

3%

1 year growth

15%

2 year growth

57%
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Simplify's Take

What believers are saying

  • The Great Place To Work Certification™ for both the U.S. and India highlights a positive work environment and strong employee satisfaction.
  • The introduction of one-click insight analysis with process mining optimizes business processes, providing rapid and actionable insights for users.
  • Decisions' continuous innovation, such as the launch of Version 9 and the acquisition of Process Diamond, positions the company as a leader in intelligent process automation.

What critics are saying

  • The competitive landscape of business process automation requires Decisions.com to continuously innovate to maintain its market position.
  • The complexity of integrating advanced features like ProjectHub and process mining may pose challenges in user adoption and system performance.

What makes Decisions unique

  • Decisions.com offers a unique pricing model based on the number of servers used, eliminating additional fees for users or transactions, which simplifies scaling for businesses.
  • The platform's ability to handle intricate case management and adapt dynamically to new information sets it apart from traditional linear workflow solutions.
  • Decisions V.9 introduces ProjectHub, a significant advancement in project management and process orchestration, enhancing user experience and efficiency.