Full-Time

Technical Trainer

Posted on 7/9/2024

Decisions

Decisions

201-500 employees

Automates complex business processes and decisions

Enterprise Software
Financial Services
Healthcare

Mid

Virginia Beach, VA, USA

Up to 10% travel possible.

Category
Software QA & Testing
Software Engineering
Required Skills
SQL
Requirements
  • Previous experience with training content and presentation skills are required.
  • Expertise with delivering technical training or coaching in the field of software is recommended.
  • Up to 10% travel possible and working hours will occur during US Eastern Time Zone hours of 9am-5pm.
  • Good written and verbal communication skills with the ability to communicate both internally and client-facing.
  • Must have Microsoft SQL database experience.
  • Must be able to set goals, prioritize multiple objectives with various deadlines, and independently manage projects.
  • Ability to quickly grasp complex technical concepts and make them easily understandable.
  • Practical technology aptitude to understand software, process automation, and general operation of programing being documented.
Responsibilities
  • Revise and evolve training material as Decisions software changes.
  • Keep up to date on issues and bugs within the platform to better assist trainees.
  • Learn and understand basics of hosting architecture including containers and vms to assist with spinning up async hosted environments.
  • Assist internal training education efforts, including new hire training and continuing education.
  • Ability to present technical information both in writing and verbally and in group settings.
  • Develop and evolve training material as the product and customers continue to grow.
  • Manage customer certifications and grading.
  • Work closely with the training and technical documentation team to identify, plan, and implement innovative training courses which provide an engaging learning experience for internal and external users.
  • Manage content delivery on Decisions Learning Management System (LMS).
  • Work closely with other departments to continue to identify areas that will allow our customers to be more successful.
  • Document, reproduce and escalate bugs hit on the platform to software engineering.
  • Keep training environments upgraded to the most recent version of the platform to help find bugs and take advantage of bugs fixed to ensure the best user experience.
  • Assist in the setup, configuration, and maintenance of database systems.
  • Provide technical support for database related issues.
  • Familiarity with SQL database querying.

Decisions.com specializes in software solutions that automate and enhance complex business processes, particularly for clients in the financial services and healthcare sectors. Their platform centralizes decision-making and improves operational efficiency by managing intricate case management, which involves multiple steps and stakeholders. Unlike traditional workflows, their software adapts to new information, making it versatile for various scenarios. The company operates on a straightforward pricing model based on the number of servers used, allowing businesses to scale without worrying about additional costs. Decisions.com aims to help organizations optimize operations and make quick, data-driven decisions, with their latest version, Decisions V.9, offering improved ease of use and functionality. Their goal is to empower businesses to solve complex problems through automation, ultimately enhancing efficiency and responsiveness to customer needs.

Company Stage

Series A

Total Funding

$38.9M

Headquarters

Chesapeake, Virginia

Founded

2010

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven process mining tools enhance workflow optimization and competitive edge.
  • Acquisition of Process Diamond could expand market share with advanced automation solutions.
  • Great Place To Work certification boosts employee retention and attracts top talent.

What critics are saying

  • Competition from low-code platforms like Appian and OutSystems is increasing.
  • Data privacy concerns may arise with HL7Flow.com integration in healthcare.
  • Server-based pricing model may become less competitive with cloud-based solutions.

What makes Decisions unique

  • Decisions offers a unique HL7 Interface Engine for healthcare data exchange.
  • The platform adapts dynamically to new information, enhancing versatility in complex cases.
  • Decisions V.9 introduces ProjectHub, simplifying project coordination and boosting user experience.

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