RESPONSIBILITIES:

• Have a leadership role across a portfolio of accounts on the West Coast, accountable for account growth, customer and team satisfaction, and financial goals.
• Develop actionable client account plans to drive organic account growth and support regional growth targets.
• Position Apply Digital as a strategic partner, and become a trusted advisor to our most senior clients.
• Provide overall account leadership to ensure we deliver high-quality work that satisfies our customers, earning new work for Apply Digital.
• Ensure that our client’s needs, priorities and goals are well communicated to the Apply Digital team.
• Develop strong relationships with Apply Digital team leads and other members of your accounts.
• Collaborate with the Business Development Director in the West to support new business efforts in the region.

REQUIREMENTS:

• At least 10 years of experience in Client Services for a digital agency, strategic consultancy, or digital product studio.
• A strategic relationship builder and a great listener who can quickly build trust and rapport with C-level executives as well as more junior day-to-day contacts. 
• Prior experience managing multi-million dollar accounts with many stakeholders and competing priorities.
• Knowledge of apparel retail, e-commerce, and application design/development is ideal.
• An innovative thinker and a solution-focused problem solver who can juggle multiple priorities and thrives in ambiguity.
• Someone who exhibits a high degree of independence, gravitas and autonomy in decision-making.
• A track record of successfully growing accounts with high client and team satisfaction.
• A commitment to the delivery of quality to both clients and end users.
• Entrepreneurial, collaborative, and an adept negotiator.
• An empathetic leader who seeks common ground.

LIFE AT APPLY DIGITAL

• Flexibility - work where you work best
• Competitive benefits plan
• Generous paid time off - take the time you need to be balanced and energized
• A growing company means many opportunities for advancement - we like to promote from within!
• Regular team and company events (karaoke, escape rooms, axe throwing and more!)
• Training budgets, Days of Learning, company-wide training, Apply Library and our Hackathon for Good mean you have many different ways to learn and stretch yourself
• Salary: $166,250 - $236,250 CAD per year


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