Full-Time
IT Support Specialist
Posted on 9/24/2025
Virginia Department of Transportation
Plans, builds, maintains Virginia transportation infrastructure
No salary listed
Lynchburg, VA, USA
In Person
 IT & Security |
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- Ability to troubleshoot hardware and software issues and communicate solutions to staff to customers.
- Knowledge of customer service processes, procedures, and practices.
- Knowledge of the fundamental concepts, practices and procedures related to information technology.
- Skill in the delivery of exemplary customer service.
- Skill in the use of Microsoft Desktop products including but not limited to Windows 11, SharePoint 365, Outlook, Office 365, and Mobile Device Management.
- Ability to communicate effectively orally and in writing with individuals and groups.
- Skill in delivering customer service with a customer first attitude.
- Skill in the use of troubleshooting tools and managing and administering desktops and wireless devices.
- Skill in working with help request tracking and reporting tools.
- Ensure the accurate assignment of help requests to VDOT ITD.
- Provide support to assigned information technology program area. Ensure activities are performed in compliance with VDOT and COV policies, procedures, and guidelines. Ensure expert level support services are utilized to enhance IT troubleshooting capabilities to agency field staff for both hardware and software needs.
- Complete incident resolution at the highest levels of customer service.
- Develop and implement user training tools on activities related to assigned information technology program area.
- A combination of training, experience, or education in Computer Science, Information Systems, or related field desired.
- Knowledge of VDOT's computer applications and how they operate in a desktop environment.
The Virginia Department of Transportation (VDOT) manages Virginia’s transportation network. It plans, builds, maintains, and operates roads, bridges, and tunnels to keep travel safe and efficient. Its work includes long-range planning (looking 20–25 years ahead), transportation modeling for regional partners, and public outreach to keep citizens informed and involved, such as campaigns promoting safer roundabouts. Unlike private companies, VDOT is a state government agency funded to serve the public interest rather than earn profits. Its goal is to provide a reliable, safe, and accessible highway system for all Virginians and to address future transportation needs through coordinated planning and infrastructure projects.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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Simplify's Take
What believers are saying
- HRBT Expansion adds twin tunnels, finishes spring 2027.
- $604K federal grant funds wildlife crossing sites.
- Data-driven stops reduce crashes at Goosley Road.
What critics are saying
- Underfunding defers 25% bridge maintenance, collapses in 12-24 months.
- Sea level rise erodes 15% coastal assets by 2030.
- Maryland poaches 10-15% engineers in 18-36 months.
What makes Virginia Department of Transportation unique
- VDOT manages Virginia's roads, bridges, and HRBT tunnels uniquely.
- VDOT leads 20-25 year transportation planning statewide.
- VDOT promotes roundabouts via public campaigns for safety.
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Benefits
Health Insurance
401(k) Retirement Plan
Paid Vacation
Company News
The U.S. Department of Transportation's Wildlife Crossings Pilot Program has awarded a grant of $604,318 to the Virginia Department of Transportation (VDOT) to support the identification of wildlife crossing sites across the state.
The Virginia Department of Transportation (VDOT) worked with the National Park Service (NPS) to create a new traffic pattern on Goosley Road at the Route 17 intersection in York County.