Full-Time

Service Manager

Entry Door

Posted on 5/11/2026

DH Pace

DH Pace

1,001-5,000 employees

No salary listed

Norcross, GA, USA

In Person

Category
Operations & Logistics (2)
,
Required Skills
Customer Service
Data Analysis
Requirements
  • Bachelor’s degree, highly preferred and a minimum of three (3) years of experience managing personnel; an equivalent combination of education and experience can be considered
  • Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
  • Review customer survey data, respond to customer concerns
  • Possess an ability for technical applications and mechanical systems
  • Must possess a Valid Driver’s License and good driving record
Responsibilities
  • Manage day-to-day operations of the Entry Door service department
  • Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed
  • Review workload and manpower to meet customer commitments in a cost-effective manner
  • Ensure that projects are completed timely, below budget and to the satisfaction of the customer
  • Review monthly financial/operational reports and work with front-line managers to develop action plans to improve
  • Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
  • Will assist with hiring, training and developing new employees
  • Other duties as assigned

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Olathe, Kansas

Founded

1926

Simplify Jobs

Simplify's Take

What believers are saying

  • 25% sales growth to $940 million in 2022 shows robust market demand.
  • 176 new hires across 50+ offices expand capacity in underserved regions.
  • Healthcare single-source model scales to education and government verticals.

What critics are saying

  • ASSA ABLOY erodes 50–70% door share in 12–24 months via national scale.
  • Overhead Door undercuts residential services with direct pricing in 6–12 months.
  • Labor shortages halt 20–30% contracts in Illinois and Florida within 3–6 months.

What makes DH Pace unique

  • DH Pace's 100-year history since 1926 builds enduring customer relationships.
  • 50+ offices across 24 states enable same-day service unmatched regionally.
  • Family-owned structure ensures consistent service for multi-generational contracts.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Floating Holidays

401(k) Retirement Plan

Company paid: Life insurance

Short-term Disability

Long-term Disability