Cloud Ops Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: 

TCGplayer connects hobbyists and hobby businesses to communities. We relentlessly improve the exchange of things and thoughts that fuel passions, providing the most compelling destination and tools for collectible card game enthusiasts and professional sellers! TCGplayer, now a part of eBay, promotes and drives growth of our products and services by connecting a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible hobby market.

The Cloud Platform Engineering (CPE) team is responsible for the stability, reliability, and availability of the TCGplayer platform, and ensuring robust software delivery of TCGplayer.com technology. The team’s primary function is to increase the efficiency of the organization through well-designed automation and infrastructure.

Our team prides itself on a culture that fosters camaraderie, embraces diversity, and exudes passion! We are one of New York State’s 50 best employers and Fortune.com’s top 100 companies for women in the U.S.

We are looking for an experienced Manager of Cloud Operations at TCGplayer to lead a team of Cloud Platform Engineers in a dynamic Agile environment. The ideal candidate will be responsible for identifying dependencies, minimizing developer obstacles, and enhancing automation to increase productivity. Experience in enabling software delivery within an AWS cloud environment is essential for this role, as it will help our engineering teams deliver high-quality software efficiently and predictably. If you are a seasoned technologist seeking a challenging and rewarding opportunity in a fun and exciting industry, TCGplayer is the perfect place for you!

What you will accomplish: 

• Build out and lead the Cloud Operations offshore team, focused on working closely with onshore Cloud Operations to deliver operational excellence.

• Act as a key point of contact for stakeholders, providing updates on project status, addressing concerns, and managing expectations. 

• Deliver applications to production, and proactively seek out opportunities to improve efficiency and productivity.

• Ensure the Cloud Operations offshore team adheres to best practices, coding standards, quality standards, and architectural guidelines, fostering a culture of technical excellence and continuous improvement. 

• Recruit, onboard, and mentor top engineering talent, building a high-performing team capable of delivering a world-class developer experience. 

• Encourage a culture of continuous improvement by regularly soliciting stakeholder feedback and implementing iterative improvements.

• Stay up to date with industry trends and emerging technologies, identifying opportunities for innovation and differentiation in the Cloud Platform offerings. 

• Review and contribute to developing documentation, tutorials, and training resources to bring Cloud Operations resources up to speed.

What you will bring: 

• 7+ years of overall experience in software engineering, DevOps, or Cloud Platform roles, with at least 5+ years working with AWS.

• Experience with infrastructure as code (Terraform), container orchestration (Kubernetes), Public Cloud operations/management, data security and compliance, all phases of the SDLC?

• Familiarity with CI/CD pipelines and related tools (e.g., Jenkins, GitLab CI, GitHub Actions, Argo CD).

• Agile methodology including using common practices such as workflow management and tracking (Jira), and tracking resource usage.

• Prior experience in a lead role managing DevOps or Cloud Platform teams is preferred, with a focus on experience administering public cloud infrastructure and systems, and cloud-native technologies

• Demonstrated success in collaborating effectively across multiple departments to support the delivery of high-profile, cross-functional projects.

• Ability to lead and mentor globally distributed or offshore teams, including managing performance and building a high-engagement culture in a remote environment. Experience developing and maintaining runbooks, SOPs, technical documentation, and onboarding materials to support scalable global operations.

• Stakeholder management across regions – Experience with working closely with stakeholders in different regions (e.g., North America, Europe) to align Cloud Operations strategies.

• Flexibility in working hours (at least 1 hour of overlap with 8-5 Eastern Time)

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field from a recognized university.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the TCGplayer Careers website or apply for a job with TCGplayer.

TCGplayer, a subsidiary company of eBay, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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