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San Antonio
TX, Bicycle Service/Mechanic
Posted on 8/4/2022
INACTIVE
Locations
San Antonio, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
R
Sales
Requirements
  • Passion for cycling and the Specialized brand
  • Excellent communication with the ability to effectively interact with riders and team members
  • Must be able to work as business dictates which includes weekends
  • Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
  • Able to lift at least 25 lbs. or more and use proper lifting skills
Responsibilities
  • Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service
  • Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technician's perspective and remitting valuable critique and reaction from our riders
  • Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert
  • Assists customers in an enthusiastic and courteous manner; provides “wow” customer service
  • Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs
  • Advises and assists customers with their product/service selection without bias
  • Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced
  • Assists with bike sales with technical consulting, and any other bike floor duties as needed
  • Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction
  • General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
  • Proficiency in Lightspeed point of sale systems and store operational websites
  • Regular, dependable attendance and punctuality
Specialized
BioMatrix Specialty Pharmacy is a specialty pharmacy platform company.
Company Overview
BioMatrix Specialty Pharmacy is a specialty pharmacy platform company.