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Technical Services Engineer
Posted on 3/11/2022
INACTIVE
Locations
American Fork, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Linux/Unix
Operating Systems
Requirements
  • For eight straight years, Gartner has named Pure a leader in the Magic Quadrant
  • Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
  • Industry analysts and press applaud Pure's leadership across these dimensions
  • And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  • Minimum 1 years of experience in customer-facing, technical support work
  • Must be able to work Mon - Friday 3:00 PM - Midnight MST
  • Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
  • Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment
  • Experience in supporting both hardware, and software products
  • Ability to triage issues, and escalate them to appropriate engineering groups as necessary
  • Foundational knowledge of technologies such as operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area networks
  • Knowledge, and ability to troubleshoot Networking, Replication, Performance and Space issues
  • Must be willing and able to work in an open office, team environment
Responsibilities
  • Proactively seek to understand customer expectations
  • Complete customer storage upgrades
  • Own and track customer issues using our ticket tracking system
  • Own all customer facing communications, ensuring the message is concise and professional
  • Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
  • Manage multiple projects/support cases simultaneously
  • Champion customer issues internally, and represent the company externally
  • Weekend, holiday, and on call duties as required
Pure Storage

1,001-5,000 employees

Enterprise storage company
Company mission
Pure Storage is on a mission to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. The company develops flash-based storage for data centers using consumer-grade solid state drives
Benefits
  • Insurance, Health & Wellness - Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Gym / Wellness Reimbursement, Health Insurance, Health Savings Account (HSA), Life Insurance, Maternity Leave, PTO (Vacation / Personal Days), Paternity Leave, Vision Insurance
  • Home - Business Travel Insurance, Immigration Assistance, Phone Bill Reimbursement, Remote Work
  • Financial & Retirement - 401k 100% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA)
Company Values
  • Persistence
  • Creativity
  • Teamwork
  • Ownership
  • Customer-first