Fraud Investigation Team Lead
Posted on 4/3/2023
Austin, TX, USA • Remote
Experience Level
Desired Skills
  • 3+ years people management experience in a fast-paced financial services organization (required)
  • 5+ years fraud investigation oversight and management in a financial institution (required)
  • 2+ years in fintech, card operations, compliance, or banking operations
  • Strong understanding of Fraud trends (1st party/3rd party/synthetic), mitigation tools, regulatory guidance, and investigation practices
  • Strong working knowledge of KYC and AML practices
  • Exceptional communication and presentation skills
  • Strong business problem solving mindset with proven track record of process improvement changes that positively affect business outcomes
  • High EQ and ability to build rapport with team members and stakeholders
  • Strong ability to adapt and excel in a fast-moving, startup environment
  • Self is building a community of people who are looking to better their lives by building credit history. You will lead our Fraud Investigations team within our Operations department and be responsible for all operational workflows supporting fraud operations, such as: bank partner requests, payment fraud, and account level fraud. You will grow and develop a rockstar team of fraud investigation analysts, ensuring proper training and procedures are in place. You will manage, identify and make improvements in reporting, tooling, and processes. You will partner with cross functional teams to ensure the company adheres to policy requirements and SLAs set forth by our Fraud Strategy Team, Compliance, as well as our partner banks. You will report directly to the Director of Bank Operations
  • Responsibilities:
Self Financial

201-500 employees

Credit building card & platform
Company Overview
Self Financial's mission is to increase economic inclusion and financial resilience by helping people build credit and savings. The company is committed to helping people build credit, especially those who are new or might not have access to traditional financial products, through their Credit Builder Account, which is an installment loan that enables people to build a positive payment history while they build a savings habit.
  • Company Equity in the form of RSUs
  • Quarterly performance-based bonuses
  • Generous employer-paid health, vision, & dental insurance coverage
  • Flexible vacation policy
  • Educational assistance
  • Free gym membership
  • Casual dress code
  • Team building events and activities
  • Remote work arrangements/ flexible work schedule
  • Paid parental leave