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Full-Time

Manager – Customer Onboarding

Posted on 6/27/2024

Brightwheel

Brightwheel

201-500 employees

Childcare management software and app

Education

Compensation Overview

$81k - $106kAnnually

+ Equity

Mid, Senior

Remote in USA

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Sales
Communications
Salesforce
Data Analysis
Requirements
  • 3+ years of proven experience managing customer-facing teams, ideally in a remote environment
  • Demonstrated track record of successfully coaching team members to achieve and exceed goals
  • Exceptional communication, organization, time management, and emotional intelligence skills
  • Methodical and data-driven problem-solving approach
  • Proficiency in utilizing Salesforce to enhance team workflows and drive data-driven business decisions
  • Experience running large-scale projects, collaborating with diverse cross-functional teams such as Sales, Success, Product, and Engineering
  • Adaptable to rapid changes in a dynamic work environment
  • Deep commitment to fostering team culture and connection
  • Effective leadership skills are demonstrated through leading by example and promoting best practices within the team
Responsibilities
  • Manage a team of onboarding specialists remotely
  • Monitor key metrics and report on team performance and KPIs
  • Coach and train the team through regular 1:1’s, call reviews, and team meetings
  • Partner with Customer Onboarding Leadership to motivate, incentivize, and recognize team members
  • Design and iteratively test new approaches to improve the speed and effectiveness of customers’ onboarding journey
  • Collaborate with Systems, Analytics, and Operations teams to improve tools and workflows
  • Serve as a subject matter expert on your teams, operating as an escalation point for team members in navigating customer situations

Brightwheel offers a comprehensive childcare management software and app that automates billing and payments, streamlines administrative tasks, and enhances communication between educators and families. The platform integrates SaaS, Payments, and a user-friendly daily experience, enabling teachers to save time with easy assessment tools, administrators to manage enrollment and reporting, and parents to stay connected with their child's learning.

Company Stage

Series C

Total Funding

$88.8M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

8%

1 year growth

15%

2 year growth

0%

Benefits

Competitive base salary

Equity

Premium medical, dental, & vision coverage

Paid parental leave

Flexible PTO policy

Wellness & productivity stipend

Learning & development stipend