Academic Advisor

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The Academic Advisor reports to the Academic Advising Manager and supports students throughout their academic journey by providing guidance on academic policies, monitoring academic progress, and connecting students with resources to promote success. This role combines academic advising with proactive student support to foster engagement, retention, and achievement.

The position is located on campus in Winter Park; FL. Shifts may include nights and weekends.

Essential Duties and Responsibilities:

• Advise students on academic policies and procedures, including withdrawals, interruptions of training, changes in enrollment, and satisfactory academic progress.
• Perform all job functions on-campus in Winter Park, FL, shifts may include nights and weekends.
• Serve as a source of motivation and support to assigned cohorts by frequently reconnecting the student with their dreams and career aspirations.
• Monitor student performance and proactively reach out to those with low GPAs, poor attendance, or minimal class involvement.
• Mentor and advise students through scheduled in-person or virtual appointments and walk-in sessions.
• Initiate and process academic paperwork such as Withdrawal Forms and Interruption of Training documentation.
• Meet with students and/or parents in person and virtually provide academic and personal support.
• Collaborate with Course Directors, Academic Coordinators, Academic Success teams, and Registrars to ensure coordinated student support.
• Maintain and update referral resources for academic, personal, and career support.
• Address student complaints, concerns, or suggestions in a professional, constructive, and timely manner.
• Encourage student engagement and persistence through outreach and support initiatives.
• Empower students to establish goals and develop skills for personal and professional growth.
• Assist students in navigating university systems, accessing available resources and finding creative solutions to their challenges.

Other Responsibilities:

• Demonstrate a strong commitment to Full Sail University’s mission and values.
• Adhere to Full Sail University’s policies and procedures.
• Maintain strict confidentiality of students and institutional information.
• Comply with company attendance standards.
• Perform other duties as assigned.

Supervisory Responsibilities:  NO

Competencies:

• Exceptional written and verbal communication skills.
• Strong organizational, analytical, and interpersonal abilities.
• Ability to multitask and work both independently and collaboratively.
• Passion to encourage learning.
• Crisis handling skills.
• Effective listening skills, assertiveness, and enthusiasm.
• Service-oriented mindset with a proactive approach to helping others.

Education and/or Experience:

• Bachelor’s degree is strongly preferred, with emphasis in Social Work, Education, Psychology, Counseling, or a related field.
• Minimum of one year of experience in student support, academic advising, admissions, or a related field.
• Previous experience in a university or higher education setting preferred.

Certificates, Licenses, Registrations:  

• N/A

Computer/Equipment Skills:

• Proficiency in Microsoft Office Suite
• Comfortability navigating cloud-based systems and learning new software programs.
• Familiarity with digital communication tools and CRM platforms
• Ability to research situations using all available university databases and resources.

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alphanumeric data into a computerized system often while listening on the telephone. (May be subject to bending, reaching, kneeling, stooping, and lifting up to thirty (30) pounds.

Full Sail is an Equal Opportunity Employer.