Full-Time
Customer Success Manager
West Coast
Posted on 6/27/2024
LogRocket
501-1,000 employees
Analytics platform for monitoring web applications
Compensation Overview
$100k - $140kAnnually
Mid, Senior
Remote in USA
- 4+ years experience in a Customer Success role with a B2B SaaS company
- Experience owning retention, churn rate, and upsells
- Ability to identify key champions and potential areas of expansion
- Self-learner and self-starter, able to become a product expert and customer advocate
- Strong organizational skills and detail-oriented skills needed
- Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
- Demonstrated ability to communicate both technical and business concepts
- Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
- Proven track record of managing successful cross-functional programs that drive customer success
- Ability to work cross-departmentally with internal teams such as sales, product, and support
- Love for start-ups is a must!
- Located on the West Coast
LogRocket provides an analytics platform that helps improve user experiences by monitoring and debugging web applications in real-time. The platform allows product teams, developers, and customer success managers to track user behavior, identify issues, and enhance application performance. LogRocket operates on a subscription-based model, offering different pricing tiers that cater to varying needs for features and support. What sets LogRocket apart from its competitors is its focus on real-time monitoring and the ability to provide detailed insights into user interactions, which helps teams create smoother user experiences. The company's goal is to ensure that every web experience is as seamless and effective as possible.
Company Stage
Series C
Total Funding
$53.5M
Headquarters
Boston, Massachusetts
Founded
2016
6 month growth
↑ 3%1 year growth
↑ 10%2 year growth
↑ 2%
Simplify's Take
What believers are saying
- Growing demand for real-time session replay tools boosts LogRocket's market potential.
- AI-driven analytics integration enhances LogRocket's user behavior insights.
- Mobile-first strategy adoption increases demand for LogRocket's mobile monitoring tools.
What critics are saying
- Increased competition from FullStory and Hotjar threatens market share.
- Stricter data protection laws raise privacy concerns for user session recording.
- Open-source alternatives challenge LogRocket's subscription-based model.
What makes LogRocket unique
- LogRocket offers real-time session replay, enhancing user experience debugging.
- The platform supports all languages and frameworks, ensuring broad compatibility.
- LogRocket's Conditional Recording feature uses machine learning for granular data capture.
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Benefits
Flexible Work Hours - Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.
Stock Options - Full-time employees receive stock options - we believe that we all should own a piece of the incredible company we’re building.
Health, Dental & Vision Coverage - Our robust nationwide health plans give you the flexibility to select the right coverage for you and your family through a variety of plan options.
Unlimited PTO - Enjoy time to travel, plan a staycation, or just take a day off when needed with our unlimited PTO policy. Each employee is afforded the flexibility to rest and recharge.
Parental Leave - Balancing work and family is essential, so LogRocket offers three months of fully-paid parental leave to any employee welcoming a child into their home.
Learning & Development - We know how important career growth is, so we offer a yearly $500 stipend to help support continued development throughout your journey.
Lunch & Snacks - Free catered lunches three days a week plus unlimited snacks and cold brew in our office.
Social Activities - Being remote has not stopped us from hosting fun events. From trivia to chocolate making to virtual paint nights, we ensure employees are fostering connections and building strong relationships.
401(k) - Plan and invest for the future with a 401(k) via Guideline. LogRocket’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings.