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Full-Time

Bilingual Outbound Call Center Rep

Remote

Posted on 9/30/2024

Signify Health

Signify Health

1,001-5,000 employees

Facilitates value-based care programs in healthcare

Healthcare
Financial Services

Compensation Overview

$15Hourly

+ Commission

Entry, Junior

Remote in USA

Category
Customer Success & Support
Sales & Account Management
Requirements
  • Bilingual (English/Spanish)
  • A High School Diploma or equivalent is preferred.
  • 1+ year call center experience OR 2+ years general work experience required.
  • Proficiency in the English language.
Responsibilities
  • Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
  • Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
  • Present a positive, professional, and high energy approach to clients, health plan members, and team members.
  • Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
  • Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
  • Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
  • Report member complaints and escalations immediately to Member Engagement Managers.
  • Participate in peer side-by-side coaching as needed.
  • Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

Signify Health aims to improve healthcare through value-based care, enhancing patient outcomes while managing costs. They connect health plan members, payors, providers, and community organizations using a platform that integrates technology and data analytics to support value-based payment programs. Their business model focuses on providing tools and services that help assess risk and drive better patient care by aligning financial incentives with health outcomes. The goal is to create a more efficient healthcare system that leads to healthier and happier patients.

Company Stage

N/A

Total Funding

$150.3M

Headquarters

Dallas, Texas

Founded

2017

Growth & Insights
Headcount

6 month growth

3%

1 year growth

11%

2 year growth

13%
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Simplify's Take

What believers are saying

  • Signify Health's recent expansion into in-home diagnostic services, such as heart arrhythmia and kidney health evaluations, showcases its commitment to comprehensive patient care.
  • The partnership with UConn Health and the launch of an international hub in Galway City highlight the company's strategic growth and global reach.
  • Signify Health's integration into CVS Health's broader value-based strategy provides stability and significant growth opportunities.

What critics are saying

  • The competitive landscape in value-based care and healthcare technology is intense, requiring continuous innovation to maintain a competitive edge.
  • The integration of new services and partnerships, such as those with UConn Health and CVS Health, may pose operational challenges.

What makes Signify Health unique

  • Signify Health's focus on value-based care sets it apart from traditional fee-for-service models, aligning financial incentives with patient outcomes.
  • Their robust platform integrates technology, data analytics, and extensive networks to bridge the gap between payors and providers, enhancing patient care.
  • The company's leadership team brings diverse expertise from healthcare, technology, data science, and consumer engagement, driving innovation in healthcare models.
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