IT Helpdesk Technician Intern

Description

North Atlantic Industries is a leading provider of embedded electronic solutions, specializing in rugged embedded computing, power supplies and motion simulation and measurement technologies. Our products and services are used by the military, aerospace, and industrial markets, helping to advance technology and protect the free world.

NAI is proud to be recognized as a Top Workplace! Our culture is very collaborative. We have team building events, company picnics, special event days and an employee game room. Please visit our website at www.naii.com/careers or our LinkedIn page at www.linkedin.com/company/north-atlantic-industries to see what makes us a unique place to work.

Summary

Provide first-level technical support by responding to requests for assistance, diagnosing and resolving basic hardware and software issues, and supporting day-to-day technology needs. You research technical questions using available resources, follow established help desk procedures, and assist with computer deployments and network connectivity.

This Internship is for Fall 2026. 

Requirements

• Diagnose and resolve basic hardware, software, printer, and peripheral issues.
• Respond to requests for technical assistance via phone, email, or in person.
• Research technical questions using available information resources and follow standard helpdesk procedure.
• Set up, configure, deploy, relocate, and decommission computers, laptops, monitors, and other IT equipment.
• Install, terminate, and test network cabling to support workstation and network connectivity.
• Support user account administration, password resets, and basic access requests.
• Perform routine maintenance on computer systems, including software updates, equipment replacements and preventative maintenance.
• Assist with conference room technology setup and troubleshooting for meetings and presentations.
• Escalate unresolved technical issues as appropriate and perform other duties as assigned.

Qualifications and Education Requirements

• Currently enrolled or experience in Computer Science, Information Technology, or a related field.
• Computer proficiency with Windows operating systems and Microsoft Office applications.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to safely work at heights using ladders to install and maintain IT equipment and cabling.
• Ability to lift up to thirty (30) pounds of computer equipment and IT hardware of various sizes multiple times per day from the floor, overhead, or while reaching over or around obstacles.
• Ability to learn new technologies quickly and work effectively in a team environment.

Preferred Skills

• Basic understanding of computer hardware, networking, and troubleshooting techniques.
• Customer service experience in a professional environment.
• Self-motivated with a strong willingness to learn and develop technical skills
• Strong time management, organization, and problem-solving skills.

Full-time schedules for Fall internships. (40 hour week) Approx. Start Date September - End Date December

Internship salary is based on position and academic year standing.

North Atlantic Industries (NAI) is proud to be an Affirmative Action / Equal Opportunity Employer and is committed to providing equal employment opportunities for all persons in all facets of employment. We encourage females, minorities, protected veterans, and individuals with disabilities to apply for any open position for which they feel they are qualified. We also maintain a drug-free workplace and perform pre-employment substance abuse testing. As a federal government contractor, in accordance with applicable laws, regulations, and Executive Orders, NAI is required to develop annual Affirmative Action Plans (AAPs). Any employees or applicants who wish to review the Affirmative Action Plan (AAP) for Protected Veterans and Individuals with Disabilities can contact us by sending an email to [email protected] or by calling Human Resources at 631-567-1100. If you are a disabled individual or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at the number referenced above. EEO is the Law, applicants and employees of NAI are protected under Federal law from discrimination. Click here to learn more about your rights.