Full-Time

Customer Success Manager

Posted on 12/30/2024

Lithic

Lithic

51-200 employees

Platform for creating and managing card products

Fintech
Financial Services

Compensation Overview

$130kAnnually

Mid, Senior

New York, NY, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
SQL
Data Analysis

You match the following Lithic's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3+ years of client-facing experience, ideally in a high-growth environment
  • Successful track record of owning and growing accounts
  • Extreme problem-solving orientation
  • Strong communication and consultative skills
  • Project management skills and ability to manage multiple customers and priorities
  • Curiosity and eagerness to synthesize complex information
  • Ability to partner with P&E teams to design and implement more self-service capabilities
  • Payments/Fintech industry experience
  • Technical aptitude a plus (familiarity with SQL, data analysis, and APIs)
Responsibilities
  • Own the overall relationship and account strategy for a portfolio of enterprise customers
  • Gain a deep understanding of your customers’ business and product goals by building trust and creating meaningful relationships among key stakeholders
  • Identify and execute opportunities for revenue expansion with key accounts
  • Understanding and presenting Lithic’s product and solution set and advising customers on how to better use the product to drive their own business growth
  • Maintain active relationships with customers, including proactively resolving business and technical issues and serving as an internal advocate
  • Work cross-functionally within Lithic to continuously improve our product, customer experience, and internal processes

Lithic offers a platform for businesses to create and manage their own credit, debit, or prepaid card products. Their services include issuing virtual and physical cards, managing digital wallets, and providing dispute management and spending controls. By using direct card network integrations, Lithic simplifies the implementation process and allows businesses to maintain greater control over their financial operations. The goal is to streamline card issuance and management for a diverse range of clients, from startups to established companies.

Company Size

51-200

Company Stage

Series C

Total Funding

$158.9M

Headquarters

New York City, New York

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for virtual cards boosts Lithic's customer base.
  • Growing interest in embedded finance aligns with Lithic's platform capabilities.
  • Expansion of digital wallets enhances Lithic's digital wallet control features.

What critics are saying

  • Increased competition could erode Lithic's market share.
  • Changes in network policies may impact Lithic's cost structure.
  • New regulatory requirements could increase operational costs for Lithic.

What makes Lithic unique

  • Lithic offers direct card network integrations, reducing reliance on third-party providers.
  • The company provides a PCI-compliant iFrame solution to protect customer information.
  • Lithic's flexible KYC/KYB modules integrate seamlessly with existing setups.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Life Insurance

Employee Discounts

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-3%
Business Wire
Dec 9th, 2024
Lithic Announces Commercial Revolving Credit API, Bringing Enhanced Flexibility to Business Credit Card Programs

Lithic announces Commercial Revolving Credit API, bringing enhanced flexibility to Business Credit Card programs.

Lithic
Sep 24th, 2024
Announcing Next-Generation Authorization Rules

Lithic, Inc. is excited to announce the launch of Lithic Authorization Rules, the next evolution of Lithic-hosted authorization control.

Lithic
Jan 23rd, 2024
Lithic Named to 2024 Fintech Innovation 50

Lithic is excited to share that Lithic was named to the 2024 Fintech Innovation 50!

Lithic
Dec 18th, 2023
Lithic Product Update: December 2023

To better support folks building in the commercial card space, Lithic has added new cardholder agreement templates for commercial prepaid cards and commercial charge cards.

Yahoo Finance
Sep 9th, 2023
Fintech Faces Its Reckoning: It’S Only A Matter Of Time Until The House Of Cards Collapses

The 2008 Global Financial Crisis was easily the most destructive economic crisis since the Great Depression. And yet, it’s not without a touch of irony that without it, we wouldn’t have a thriving startup ecosystem.In an attempt to reboot the global economy, central banks slashed interest rates to almost zero, resulting in an era of cheap money.This resulted in two things. First, it incentivized investors to fund promising (and, in many cases, not so promising) young tech companies. But it also allowed for the emergence of business models that, in any other circumstance, would be completely unviable.For examples of the latter, you only need to look at the fintech world. Over the past decade, a dizzying array of challenger banks, e-money services, digital wallets, and more have managed to claw market share away from the legacy incumbents.They accomplished this by offering a product that, from the consumer's perspective, was undoubtedly superior.Consumers were easily convinced by these slick apps, low or nonexistent fees, and higher rebates or interest rates. But they didn’t think about whether the business fundamentals of these fintechs were sustainable in the long-term or whether they could weather a broader change in macroeconomic conditions

Lithic
Aug 21st, 2023
Settlement API for Better Visibility into Daily Cash Movement

Today, Lithic is launching its Settlement API, a solution that provides you a clear view of cash movement and daily network activity, including data on interchange and network fees.

Lithic
May 22nd, 2023
HMAC in ASA Headers for Enhanced Security | Card Issuing

Lithic is excited to announce the addition of HMAC headers to Authorization Stream Access (ASA) requests.

Lithic
May 4th, 2023
Lithic Go client library (SDK) | Easier Card Product Development

Today, Lithic is releasing its Go client library to make it easier for Go developers to access the Lithic API and build card products on its platform.

Lithic
Apr 19th, 2023
Lithic Launches Network Risk Scores to Customers on Mastercard BINs

Lithic is excited to announce the launch of Network Risk Scores, a tool that gives you access to advanced risk scoring solutions from its card network partners to determine the likelihood that a transaction is fraudulent in real-time.

INACTIVE