Full-Time

Studio Head

PTW

PTW

1,001-5,000 employees

Global game development & support services

Data & Analytics

Senior

London, UK

Requirements
  • At least 8 years of progressive experience in managing operations, with a minimum of 3 years leading a site
  • Experience managing operations at a strategic level in a fast-paced environment, within a global organization
  • Experience managing teams within the entertainment technology sector and or gaming/audio production industry and other LOBs such as Quality Assurance, Player Support is a plus
  • Experience managing the P/L
  • Experience as a vendor
  • Experience in client-facing roles, including a keen understanding of client goals and vision and a demonstrated track record of consistently outperforming contractual SLAs and KPIs
  • A proven ability to inspire exceptional performance from teams, and to act as an ambassador of PTW’s unique culture of quality and flexibility, which defines us with our employees, and clients and their customers
  • A basic understanding of commercial and employment law, including aspects relating to foreign workers
  • Bachelor’s or equivalent experience
  • Experience in either of the following would be an advantage: outsourced service environments, managing multilingual teams, video games, change or project management frameworks
Responsibilities
  • Provide leadership and strategic direction for the site, ensuring employee and client satisfaction, as well as profitability
  • Oversee site operations, ensuring optimal resource allocation and driving improvements to the services
  • Manage the site’s budget and P&L
  • Manage all site resources to ensure client SLAs are met and quality standards are met or exceeded
  • Position the site for growth opportunities with new and existing clients, including developing strong client relationships to ensure their ongoing satisfaction
  • Improve the organization through the application of best practice, procedures, policies and technology
  • Ensure site compliance with InfoSec, H&S, legal, and other similar standards, requirements and employer obligations
  • Mentor direct reports, manage their performance and attached KPIs, and support development through formalized development plans and coaching
  • Support the setup of new projects, enhancements to existing engagements and generally provide support to key operational initiatives
  • Serve as escalation point for client concerns
  • Take an active role in the community representing and promoting the PTWI brand

Company Stage

N/A

Total Funding

N/A

Headquarters

Marina del Rey, California

Founded

1994

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%