Do you seek innovative ways to improve and transform processes, leading teams to achieve great customer and business outcomes and thrive whilst collaborating across teams? Join Seismic’s Global Services as Senior Director Global PMO, leading our Global PMO to transform and scale our Professional Services business. This role will work cross-functionally to drive operational excellence, improve processes and margins whilst consistently providing an outstanding service to our customers.

Who You Are:

• A thought leader for Global PMO and SaaS Project Execution.
• Effective at communication and relationship building with diverse stakeholders in a high paced environment.
• Proactive at identifying opportunities and embracing new challenges.
• Passionate for developing high performing teams.
• Focused on achieving great customer outcomes whilst balancing the needs of the business.
• Enjoy working within a team, while maintaining accountability for individual work.
• Detail-oriented, particularly when working with complex requirements to deadlines.
• Equally comfortable executing defined processes and navigating the uncharted.
• Skilled at assessing priorities and then re-evaluating as conditions change.
• A member of a global recognized project management association.

What you will be doing:

• Lead a team of project managers to deliver high quality outcome focused customer engagements.
• Lead the global resource management function.
• Own overall project health for global services.
• Work with finance and services ops to manage project margins.
• Partner with other members of the delivery function to continually develop delivery methodologies and best practice.
• Continually review the PMO operating model to ensure it supports high quality delivery in the most efficient way.
• Develop and drive portfolio/program/project management best practices.
• Ensure your team meet utilization targets and other business objectives.
• Direct Line Management of a team Managers and indirect management of project managers
• Design, develop and manage the portfolio/program/project operating model.
• Responsible for developing and executing a high degree of financial discipline across the portfolio of projects.
• Own overall delivery related escalations.
• Track, monitor and manager overall global PMO resource capacity.
• Work with key stakeholders across the global services and customer success organization to improve processes and overall customer experience. 

What you bring to the team:

• 10+ years of experience of leading a Global PMO in a high volume SaaS company
• Experience of leading a global team of 30 project professionals
• Experience leading a PMO with a wide variety of engagements from very small to multi million dollars
• Great customer service skills and the ability to build relationships with stakeholders including customers, internal, and partners
• Knowledge of SaaS delivery projects, consulting services operating model, standard terminology and processes, and corresponding key metrics including backlog, utilization, margins.
• Proficiency with information systems such as CRM, PSA, ERP/Accounting, Order Management (strong preference for Salesforce CRM / FinancialForce PSA) – preferably FinancialForce
• Great customer service skills and the ability to build relationships with stakeholder inside the business and partners
• Prior experience excelling in a fast-paced and rapidly growing organization

What we have for you:

• Take time to rest and recharge w/ paid time off, paid company holidays, and end of year company shutdown
• Medical, dental, vision and 2x life insurance
• Health Savings Accounts with $1,000 Single/$2,000 Family employer contribution and employer-paid disability plans 
• Paid parental leave and family caregiver leaves
• Mental health + Employee Assistance programs w/ free counseling sessions
• Access to free paid telemedicine
• 401k w/ employer match 
• Equity program and performance-based bonuses 
• Pre-tax commuter benefits 
• Bring Your Own Device technology stipend
• Seismic Cares Program w/ charitable donation matching
• $1,000 annual professional development reimbursement
• Nine Communities of Belonging (aka employee resource/affinity groups)

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