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Full-Time

Equities Service Desk

Trader Support

Confirmed live in the last 24 hours

ION Group

ION Group

5,001-10,000 employees

Automation technology for financial sector clients

Fintech
Enterprise Software

Entry

Woking, UK

Position requires onsite presence in Woking.

Category
Sales & Trading
Finance & Banking
Required Skills
Communications
Requirements
  • Hold an IT, numerate or business related Degree or equivalent experience
  • Minimum 0-2 years of experience
  • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
  • Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting
  • Service desk analysts need to be dynamic, resilient, objective, delivering rapid and accurate solutions to the incidents raised by customers
  • Excellent written and verbal communication skills
  • A confident and professional manner
  • Able to manage own time and a changing workload
  • Co-operative approach to working with team members and other departments
  • Able to view situations from a customer perspective and act accordingly
  • A strong desire to develop a deep understanding of financial markets and business flows and Fidessa's functionality
  • Working knowledge of networks and network infrastructure is desirable
Responsibilities
  • Receives all client raised incidents and enters on the internal call logging system
  • Analyses each call, using business acumen to identify the nature of the incident and action appropriately
  • Deals with calls immediately, either independently or by passing to the appropriate team to ensure optimum resolution
  • Works to improve knowledge and skills to increase 1st line resolution within the service desk
  • Attends client site to assist with issue resolution and increase business knowledge where requested
  • Develops strong working relationships with other departments to assist with the delivery of our service to clients
  • Adheres to "best practice" and department procedures for client communications, incident progression and investigation
  • Participates in the team shift patterns and assists with weekend work and out of hours escalation when required

ION Group specializes in automation technology tailored for the financial sector, primarily serving institutional clients like investment banks, asset managers, and brokers. The company provides advanced software solutions that enhance trading, processing, and risk management activities in global financial markets. ION's products include sophisticated software platforms and APIs that enable clients to connect seamlessly to various trading venues and exchanges, ensuring efficient and accurate transactions. Unlike many competitors, ION focuses on continuous improvement and agility, often acquiring entrepreneurial firms to adapt quickly to market changes. The company's goal is to enhance operational efficiency and reduce risks for its clients through innovative automation solutions.

Company Stage

N/A

Total Funding

$42.1M

Headquarters

London, United Kingdom

Founded

1998

Growth & Insights
Headcount

6 month growth

2%

1 year growth

7%

2 year growth

13%
Simplify Jobs

Simplify's Take

What believers are saying

  • ION's partnerships, such as with Abaxx Commodity Futures Exchange, enhance their market reach and technological capabilities.
  • The integration of fixed income solutions with XTP Execution demonstrates ION's commitment to expanding connectivity and improving client access to various markets.
  • Recognition in prestigious lists like the FinCrimeTech50 and awards for innovation highlight ION's industry leadership and potential for continued growth.

What critics are saying

  • The highly competitive financial technology sector requires constant innovation to maintain market position.
  • Integration challenges from frequent acquisitions could lead to operational inefficiencies and cultural clashes.

What makes ION Group unique

  • ION Group's focus on automation technology specifically tailored for the financial sector sets it apart from more generalized software providers.
  • Their strategy of acquiring entrepreneurial firms allows ION to remain agile and responsive to market changes, unlike larger, less flexible competitors.
  • ION's comprehensive suite of APIs and software platforms ensures seamless trading and processing, providing a competitive edge in efficiency and accuracy.

Benefits

Health, dental, and vision insurance

AD&D and disability insurance

Flexible spending account

Health savings account

Life insurance

Mental health care

401K plan

Performance bonus

Supplemental workers' compensation

Family medical leave & parental leave

PTO, paid holidays, sick days, bereavement leave, and volunteer time off

Commuter checks

Company social events

Employee assistance program

Free lunch

mobile phone discount