Full-Time
IT Engineer
Itsm
Posted on 3/28/2024
Multi-cloud infrastructure automation solutions
Compensation Overview
$88,600 - $125,000Annually
Junior, Mid, Senior
Remote in USA
- Experience administering an enterprise ITSM tool (Freshservice)
- Demonstrated understanding of ITIL & ITSM methodology
- Experience using and administering our core productivity tools (Google Workspace, Zoom, Slack, Lucidchart) in an enterprise setting or fast growing environment
- Strong communication skills with the ability to translate complex technical concepts for a wide variety of technical and non-technical stakeholders.
- Experience working with information security compliance controls with the ability to demonstrate security best practices in your solutions and behaviors
- Scalability as a mindset; leaning into automation, scripting, and API integrations over manual actions within our infrastructure
- An eagerness to learn and expand your skill sets, with prior knowledge in the following areas not required but would be a plus (Identity and Access Management, Enterprise AI Solutions, Consolidation/Large Scale Migrations)
- Enjoy being hands-on to solve complex technical problems across a wide range of collaboration tools
- Experience with agile methodologies
- Experience working with stakeholders that are technical and non-technical
- Contribute to critical projects that optimize, secure, and uplift the ITSM platform and integrations with a focus on Service Requests and Change Management
- Act as an escalation point for the Global Service Desk Team in resolving complex issues and ensuring employee satisfaction
- Serve as the primary escalation point for ITSM related issues and projects
- Support efforts to build an integrated global communications and collaboration platform to empower the company’s next phase of growth
- Educate peers and stakeholders across the company on best practices with ITSM usage, driving user adoption and greater effectiveness of the infrastructure
- Share perspective on how to improve and directly impact the roadmap for ITSM
- Build automations using native platform specific integrations as well as API based system to system integrations
- Routinely create documentation for a wide range of stakeholders, both technical and non-technical including internal SOPs and help articles
HashiCorp specializes in providing a suite of multi-cloud infrastructure automation products such as Terraform, Packer, and Vault, which empower organizations to efficiently manage and secure their cloud operations. Working at this company offers a rich opportunity to be at the forefront of cloud technology, contributing to significant operational improvements and security enhancements for businesses globally. The collaborative environment and commitment to cutting-edge technology make it an attractive workplace for professionals passionate about cloud infrastructure and innovation.
Company Stage
IPO
Total Funding
$1.4B
Headquarters
San Francisco, California
Founded
2012
6 month growth
↑ 0%1 year growth
↓ -7%2 year growth
↑ 8%Benefits
Medical, dental & vision
Life & disability insurance
Flexible spending account (FSA)
Vacation and Other Leaves
401(k)
Family Expansion Benefit
Maternity and Parental Leave
Expanded Mental Health Support