Health Coach @ One Medical

Health Coach

Posted on 3/4/2023

INACTIVE

Locations

Sun City, AZ, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Communications

Requirements

Actively engage a panel of adults and/or geriatric patients
Capture relevant information about the patient's health and healthcare experience, take vitals, administer point-of-care testing, and perform standard age and condition-appropriate screening assessments
Take responsibility (in partnership with providers) for the health of a population of patients and monitor and track whether those patients are up to date on preventive measures
Provide patient education on chronic disease management
Provide anticipatory preventive guidance to families with children
Establish healing relationships with members and families
Learn to employ confidence-promoting techniques in patient communication and develop patient self-efficacy to better manage health
Communicate with patients by phone and email and invite in the physician when necessary
Coach patients using an action-planning model based on motivational interviewing techniques
Collaborate with other team members to facilitate group events and classes for patient
Assist with the coordination of care across the continuum, such as: scheduling appointments with specialists, coordinating referrals, and sharing or transferring information with the patient's internal and external care team
Participate broadly in the daily operations of a primary care practice, such as: Answering incoming phone calls, assisting with front desk inquiries, and ensuring general upkeep of the clinical space
Must be a licensed and registered Medical Assistant
Experience in a service environment
Able to articulate Iora values in relation to service and performance
Interpersonal communication skills with exceptional listening abilities
Compassionate, kind, and open-minded
Teamwork experience
Written communication skills
Excited about joining a young organization transitioning from its start up phase to one with more structured processes

Responsibilities

The Medical Assistant (internally referred to as Health Coach) is responsible for a panel of patients and, in collaboration with other members of an integrated primary care team, helps patients meet their preventive, chronic and acute care needs. Health Coaches engage patients and encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors
The Health Coach's primary responsibilities center around establishing trusting, supportive, collaborative relationships with patients and their families. Health Coaches build relationships with patients in a clinical setting, working alongside medical providers, other health coaches and a behavioral health specialist in a collaborative, empathetic team

Desired Qualifications

Some clinical experience is a plus, such as EMT, CNA, or Phlebotomy certification

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

We are changing healthcare at One Medical/Iora Health. How will it change you?

On September 1, 2021, One Medical acquired Iora Health, a human-centered primary care organization focused on people 65+ on Medicare. By joining forces, we’re able to better address the needs of seniors — an important step in our mission to transform healthcare for all.

About Senior Health:

At One Medical/Iora Health we are transforming health care, starting with primary care. We created a high-impact relationship based care model that particularly benefits adults on Medicare and those who might need more attention. Our care model changes everything - the team, outcome-focused payment, customer service, and the technology that supports our care.

We know that when you invest in relationships with people, you can help them live happier and healthier. Our patients get a team that respects and listens to them. We get paid to keep our patients healthier, and it works - we are successfully improving the lives of our patients while lowering costs.

The Opportunity

The Medical Assistant (internally referred to as Health Coach) is responsible for a panel of patients and, in collaboration with other members of an integrated primary care team, helps patients meet their preventive, chronic and acute care needs. Health Coaches engage patients and encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors.

The Health Coach’s primary responsibilities center around establishing trusting, supportive, collaborative relationships with patients and their families. Health Coaches build relationships with patients in a clinical setting, working alongside medical providers, other health coaches and a behavioral health specialist in a collaborative, empathetic team.

What you’ll likely work on:

Actively engage a panel of adults and/or geriatric patients
Capture relevant information about the patient’s health and healthcare experience, take vitals, administer point-of-care testing, and perform standard age and condition-appropriate screening assessments
Take responsibility (in partnership with providers) for the health of a population of patients and monitor and track whether those patients are up to date on preventive measures
Provide patient education on chronic disease management
Provide anticipatory preventive guidance to families with children
Establish healing relationships with members and families
Learn to employ confidence-promoting techniques in patient communication and develop patient self-efficacy to better manage health
Communicate with patients by phone and email and invite in the physician when necessary.
Coach patients using an action-planning model based on motivational interviewing techniques
Collaborate with other team members to facilitate group events and classes for patient
Assist with the coordination of care across the continuum, such as: scheduling appointments with specialists, coordinating referrals, and sharing or transferring information with the patient’s internal and external care team
Participate broadly in the daily operations of a primary care practice, such as: Answering incoming phone calls, assisting with front desk inquiries, and ensuring general upkeep of the clinical space

You’ll be set up for success if you have:

Must be a licensed and registered Medical Assistant
Experience in a service environment
Able to articulate Iora values in relation to service and performance
Interpersonal communication skills with exceptional listening abilities
Compassionate, kind, and open-minded
Teamwork experience
Written communication skills
Excited about joining a young organization transitioning from its start up phase to one with more structured processes
Some clinical experience is a plus, such as EMT, CNA, or Phlebotomy certification

Benefits designed to aid your health and wellness:

Taking care of you today

Paid sabbatical after 5 and 10 years
Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Free One Medical memberships for yourself, your friends and family
PTO cash outs - Option to cash out up to 40 accrued hours per year
Competitive salary: $23.00/hour

Protecting your future for you and your family

401K match
Opportunity to participate in company equity programs
Credit towards emergency childcare
Extra contributions toward maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role based in Sun City area.

INDSH1

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

Subject to applicable law, proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.

1,001-5,000 employees

Website

Primary care quality, experience, and technology.

Company Overview

One Medical is a membership-based primary care platform with seamless digital health and inviting in-office care, convenient to where people work, shop, live and click. Their vision is to delight millions of members with better health and better care while reducing the total cost of care. Their mission is to transform health care for all through their human-centered, technology-powered model. They are disrupting health care from within the existing ecosystem by simultaneously addressing the frustrations and unmet needs of key stakeholders, which include consumers, employers, providers, and health networks.

Benefits

Paid sabbatical for your 5th and 10th year
Paid health, vision, and dental insurance
PTO cash out program lets you get cash for up to 40 accrued PTO hours each year
Free One Medical memberships for you and three friends or family members
Pre-tax commuter benefits
Paid maternity and paternity leave at 100% of your base salary
Credit towards childcare