Customer Success Architect
East Coast
Posted on 3/30/2023
INACTIVE
Lacework

501-1,000 employees

Security platform for the cloud
Company Overview
Lacework's mission is to become the security platform for the cloud. The company focuses on building modern, robust security infrastructure at scale.
Cybersecurity
Data & Analytics
B2B

Company Stage

Series D

Total Funding

$1.9B

Founded

2015

Headquarters

Mountain View, California

Growth & Insights
Headcount

6 month growth

-16%

1 year growth

-23%

2 year growth

-31%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Kubernetes
Microsoft Azure
AWS
Development Operations (DevOps)
Google Cloud Platform
CategoriesNew
DevOps & Infrastructure
Software Engineering
Requirements
  • 5+ years technical experience in cloud security or equivalent experience, preferably specializing in at least one area - e.g. vulnerability management, threat hunting, host security, etc
  • Demonstrated understanding of cloud architecture and devops concepts - e.g. IaC, CICD, k8s, containerization technology, etc
  • Demonstrated understanding of operationalizing and deploying cyber-security capabilities, preferably in organizations using the public cloud
  • Deep experience in either AWS, Azure or GCP - preferably experience with all three
  • Experience creating polished and easily digestible technical content - e.g. videos, how-to-guides, webinar scripts, etc
  • Experience presenting and delivering technical demo's to executives, architects, and engineering staff
  • Comfort and ability to quickly learn, understand, and work with emerging/unfamiliar technologies
  • Willingness to deal with evolving requirements and be part of a team that is building a net-new program from the ground up
Responsibilities
  • Become a Lacework product expert and evangelist, partnering closely with Product Management and Engineering to deeply understand new features and our roadmap
  • Develop easily digestible and relevant content using prior cloud security experience and gained knowledge of the Lacework Platform that resonates with customers of varying technical competency levels - e.g. how-to-guides, videos, reference architecture, etc
  • Deliver enablement content confidently to large audiences on a regular schedule during webinars/office hours or via recorded sessions that will be distributed to the Lacework customer base
  • Develop and operationalize net-new processes that allow the Lacework Customer Success team to scale more efficiently and impact global product adoption
  • Provide technical and cloud security strategy guidance to Lacework's most important customers during 1:1 sessions to improve customer health and value realization where appropriate
Desired Qualifications
  • Cloud Certifications - e.g. AWS / GCP / Azure Certifications
  • Security Certifications - e.g. SANS / CISSP / etc
  • Previous experience at SaaS cloud companies - preferably focusing on security
  • Previous experience in customer facing roles