Bilingual Account Manager

Overview

As the demand for personal electronics continues to soar globally, the need for exceptional post-purchase support, including warranty and insurance services, has never been greater. Our company, an innovative leader in electronics protection solutions, is seeking a dynamic, client-focused, and bilingual Account Manager (English/Korean) to join our growing team. This role is critical to delivering exceptional service, cultivating lasting partnerships, and ensuring the satisfaction and loyalty of our diverse customer base.

The Bilingual Account Manager will serve as the primary point of contact for clients and partners in the personal electronics warranty and insurance sector, with a focus on English- and Korean-speaking markets. The role is responsible for managing the end-to-end client relationship, from onboarding and product education to claims support and contract renewals. Leveraging bilingual language skills, cultural fluency, and industry expertise, the Account Manager will advocate for client needs, drive business growth, and help shape the future of electronics protection.

This role will require a hybrid work schedule in any of our US AmTrust Offices. 

Responsibilities

• Client Relationship Management: Establish, nurture, and expand relationships with customers, vendors, and strategic partners, serving as the trusted advisor for all warranty and insurance needs related to personal electronics.
• Bilingual Communication: Provide clear, accurate, and culturally sensitive communication in both English and Korean, ensuring all client interactions—verbal and written—are professional, timely, and effective.
• Account Onboarding & Education: Guide new clients through the onboarding process, educating them on available warranty and insurance products, coverage details, claims procedures, and value-added services.
• Issue Resolution & Claims Support: Act as the primary contact for resolving client issues, troubleshooting coverage questions, and facilitating the claims process from submission to resolution, including document verification and follow-up.
• Policy Management: Oversee policy issuance, renewals, amendments, and cancellations, ensuring all documents and transactions comply with internal protocols and regulatory standards.
• Sales, Retention & Upsell: Identify opportunities to expand account value through cross-selling or upselling related protection plans, while proactively working to retain existing clients and minimize churn.
• Market Intelligence: Stay informed about trends, competitor offerings, and regulatory changes within the electronics protection industry, especially as they pertain to Korean and English-speaking clients.
• Reporting & Analytics: Maintain accurate records of client interactions, sales activities, renewal rates, and issue resolutions. Generate regular reports for management, highlighting successes, challenges, and strategic opportunities.
• Team Collaboration: Work closely with underwriting, actuarial, marketing, and implmentation teams to deliver seamless client experiences and resolve complex cases efficiently.

Qualifications

• Bachelor’s degree in Business Administration, Insurance, Communications, or a related field; or equivalent professional experience.
• Fluency in both English and Korean (spoken and written); ability to translate documents and facilitate conversations between English and Korean speakers.
• 2+ years of experience in account management, client services, or a related customer-facing role, preferably in the insurance, warranty, or consumer electronics industry.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational abilities, attention to detail, and the capacity to manage multiple priorities in a fast-paced setting.
• Proven problem-solving skills, with a proactive and resourceful approach to client issues.
• Ability to work both independently and collaboratively within a multicultural team environment and multiple times zones.
• Proficiency in standard office software (MS Office Suite, CRM platforms, etc.) and comfort with technology-driven environments.

Preferred Qualifications

• Professional certifications in insurance, risk management, or related fields.
• Experience supporting clients in both North American and Korean markets.
• Prior work in the electronics, telecom, or technology sectors.
• Knowledge of local insurance regulations (U.S., Canada, Korea) and compliance best practices.

The expected salary range for this role is $110,000-$130,000/year.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

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What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.