Full-Time

Support Specialist

Data Center Operations, Broadband

Confirmed live in the last 24 hours

National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC)

1,001-5,000 employees

Software solutions for broadband and utility industries

Data & Analytics
Enterprise Software

Entry, Junior

Cedar Rapids, IA, USA

Category
Customer Support
Customer Success & Support
Required Skills
Linux/Unix
Requirements
  • Basic level knowledge of business-related software applications and services.
  • Basic level knowledge of Telecom industry experience either at NISC or at a telecom Company.
  • Knowledge of telecom billing terminology, concepts, and practices preferred.
  • Knowledge of NISC's CABs and EUB/DMS billing applications preferred.
  • Ability to execute basic Unix commands and navigates through directory structures.
  • Understanding of Progress relational databases and table structures preferred.
  • Knowledge of AMA and EMI formatted records preferred.
  • Basic level knowledge of other integrated Telecom applications and services.
  • Basic level ability to troubleshoot basic level in complexity software errors.
  • Strong attention to detail.
  • Basic level ability to organize and prioritize a large work volume within established deadlines.
  • Ability to work independently.
  • Strong ability to interact in a positive manner with internal and external contacts.
  • Ability to travel as often as necessary to meet the objectives of the position.
  • Associates Degree in a related field or equivalent experience.
Responsibilities
  • Review and verify files received for analysis and processing.
  • Verify reports that track daily input files.
  • Monitor daily and monthly data center processes that prepare billing records for assigned customers.
  • Maintain documentation of customer’s business requirements and status of jobs.
  • Provide superior customer service to internal and external customers in all aspects of application support.
  • Responsible to assist coworkers as needed.
  • Review all files for completeness.
  • Troubleshoot basic errors in the processing of records.
  • Prepare data center reports.
  • Answer basic customer questions regarding the bills.
  • Perform research of basic processing changes, questions, or errors.
  • Other duties as assigned.
National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC)

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National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist in managing workforce operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering software as a service (SaaS) with ongoing support and updates. The company aims to enhance customer satisfaction and operational efficiency, setting itself apart with a strong focus on customer support.

Company Stage

N/A

Total Funding

N/A

Headquarters

Lake Saint Louis, Missouri

Founded

2000

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • NISC's recognition as a top IT workplace for 19 consecutive years highlights a positive and stable work environment.
  • Strategic partnerships, such as with Howard Technology Solutions and Virtual Peaker, enhance NISC's service offerings and market reach.
  • The launch of new services like Marketing Services and the DERMS Integration Partner Program demonstrates NISC's commitment to innovation and member success.

What critics are saying

  • The highly specialized nature of NISC's software solutions may limit its market to only broadband and utility sectors.
  • Dependence on subscription-based revenue means that economic downturns affecting these sectors could impact NISC's financial stability.

What makes National Information Solutions Cooperative (NISC) unique

  • NISC's 50-year legacy in the broadband and utility sectors provides unparalleled industry expertise and trust, setting it apart from newer entrants.
  • Their comprehensive suite of SaaS solutions, including capital credit management and consumer analytics, offers a one-stop-shop for utility and broadband providers.
  • NISC's strong focus on customer satisfaction and operational efficiency, combined with continuous software updates, ensures high client retention and satisfaction.

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