Full-Time

Support Specialist

Data Center Operations, Broadband

Posted on 11/23/2024

National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC)

1,001-5,000 employees

Software solutions for broadband and utilities

Data & Analytics
Enterprise Software

Entry, Junior

Cedar Rapids, IA, USA

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Linux/Unix
Requirements
  • Basic level knowledge of business-related software applications and services.
  • Basic level knowledge of Telecom industry experience either at NISC or at a telecom Company.
  • Knowledge of telecom billing terminology, concepts, and practices preferred.
  • Knowledge of NISC's CABs and EUB/DMS billing applications preferred.
  • Ability to execute basic Unix commands and navigates through directory structures.
  • Understanding of Progress relational databases and table structures preferred.
  • Knowledge of AMA and EMI formatted records preferred.
  • Basic level knowledge of other integrated Telecom applications and services.
  • Basic level ability to troubleshoot basic level in complexity software errors.
  • Strong attention to detail.
  • Basic level ability to organize and prioritize a large work volume within established deadlines.
  • Ability to work independently.
  • Strong ability to interact in a positive manner with internal and external contacts.
  • Ability to travel as often as necessary to meet the objectives of the position.
  • Associates Degree in a related field or equivalent experience.
Responsibilities
  • Review and verify files received for analysis and processing.
  • Verify reports that track daily input files.
  • Monitor daily and monthly data center processes that prepare billing records for assigned customers.
  • Maintain documentation of customer’s business requirements and status of jobs.
  • Provide superior customer service to internal and external customers in all aspects of application support.
  • Responsible to assist coworkers as needed.
  • Review all files for completeness.
  • Troubleshoot basic errors in the processing of records.
  • Prepare data center reports.
  • Answer basic customer questions regarding the bills.
  • Perform research of basic processing changes, questions, or errors.
  • Other duties as assigned.
National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC)

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National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing their operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering software as a service (SaaS) with ongoing support and updates. The company's goal is to maximize the return on investment for clients by enhancing service delivery and operational efficiency.

Company Stage

N/A

Total Funding

N/A

Headquarters

Lake Saint Louis, Missouri

Founded

2000

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for smart grid technology aligns with NISC's advanced IT solutions.
  • Expansion of 5G networks increases demand for NISC's telecommunications software solutions.
  • Increased focus on customer experience boosts demand for NISC's engagement platforms.

What critics are saying

  • Emerging tech startups offer innovative solutions at lower costs, threatening NISC's market share.
  • Rapid technological advancements may outpace NISC's ability to update existing systems.
  • Economic downturns could reduce budgets for IT solutions, impacting NISC's revenue.

What makes National Information Solutions Cooperative (NISC) unique

  • NISC is a cooperative, owned by its Member-Owners, ensuring strong industry alignment.
  • Over 11 million consumers benefit from NISC's advanced IT systems across multiple regions.
  • NISC offers a comprehensive suite of SaaS solutions tailored for utility and broadband industries.

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