Full-Time

Senior Manager

Business Operations

Posted on 8/13/2024

Telesat

Telesat

501-1,000 employees

Global satellite operator providing connectivity solutions

Automotive & Transportation
Consulting
Aerospace

Expert

Ottawa, ON, Canada

Requires onsite presence in Ottawa five days per week.

Category
Project Management
Business Development
Business & Strategy
Required Skills
SAP Products
Oracle
Data Analysis
Requirements
  • At least 10 years relevant experience
  • Experience in program/project management, business requirements management, process definition, change management
  • Experience in Telco business support systems (BSS): CRM, CPQ, product catalog, quoting, order mgmt., revenue mgmt., billing, customer service delivery/assurance
  • Demonstration of leading teams to independently think and vet systems to ensure design meets business objectives
  • Track record of leading cross-functional teams and managing complex projects from conception through implementation and optimization
  • Experience in Netcracker, Amdocs, or SAP BSS preferred. Alternatives that would be favourably considered include implementation experience with Oracle/SAP/similar large-scale ERP or Customer Information Systems (CISs) for Utility, Telco, and Insurance clients.
  • University degree Business Administration, Information Technology, or related discipline(s)
  • Certifications in Lean Six Sigma, Business Process Management, and ITIL v4 preferred. Nice to have PMP, PROSCI or ACMP
  • Highly organized individual who can direct multiple streams of activities in a fast-paced environment
  • Ability to prioritize high-impact activities and decisions from 'noise', managing scope and justifying changes to scope based on business case; Ability to prioritize opportunities, needs and resources
  • Attention to detail to ensure that systems, information, and data come together to meet business objectives
  • Ability to negotiate with business stakeholders to define must-haves from nice-to-haves
  • Ensure quality and thoroughness of business requirements, employing various methods to look for gaps
  • Communication skill to set expectations with internal stakeholders and vendors
  • Project management skills to ensure coordination of high-quality deliverables
  • Strong oral and written communication skills with demonstrated ability to communicate effectively with management and leadership/stake holders across an organization
  • Fluent in English
Responsibilities
  • Define and enhance customer journeys across satellite telecom services, ensuring a seamless and intuitive user experience.
  • Streamline operational processes to optimize service delivery and responsiveness to customer demands.
  • Drives business to align on needs and buy-into new concept of operation, documenting highly complex processes.
  • Hands-on manager, ensuring thorough and quality documentation with a focus on processes and requirements. Identifies priorities, gaps, and opportunities.
  • Collaborate closely with business stakeholders to understand and document requirements specific to satellite telecom operations.
  • Provides thought leadership to stakeholders by anticipating their potential needs while also holding business leads accountable for requirements.
  • Translate business needs into comprehensive business requirements, ensuring alignment with strategic objectives and operational efficiency goals.
  • Work with IT to test implemented solutions to ensure the solution meets the true needs of the business.
  • Lead change management effort to onboard and train business users to use the tools.
  • Identify opportunities to streamline workflows and processes, focusing on operational excellence and cost-effectiveness.
  • Implement improvements and monitor their impact on business operations and customer satisfaction metrics.
  • Lead a team of business analysts and operations specialists, providing mentorship and guidance to drive high performance and cross-functional collaboration.
  • Coordinate effectively with IT teams, product management, customer service, and other stakeholders to prioritize and deliver on business objectives.
  • Manage and build the BizOps team, hiring as needed.
  • Define and monitor KPIs to assess the performance of business operations and customer service delivery.
  • Analyze data and trends to proactively identify opportunities for improvement and ensure continuous enhancement of operational effectiveness.

Telesat operates in the satellite communications industry, providing connectivity solutions to various sectors including government, telecommunications, inflight connectivity, maritime, oil and gas, and corporate networks. The company utilizes both geostationary (GEO) and low Earth orbit (LEO) satellites to ensure reliable global communications. Telesat's products include satellite capacity and consulting services, which are offered through long-term contracts and service agreements. A key feature of Telesat is its Lightspeed network, which uses advanced LEO satellites to deliver high-speed, low-latency connectivity. This focus on diverse applications and advanced technology sets Telesat apart from its competitors, with the goal of addressing complex communication challenges and enhancing connectivity worldwide.

Company Stage

IPO

Total Funding

$30.7M

Headquarters

Ottawa, Canada

Founded

1969

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for satellite internet boosts Telesat's Lightspeed project prospects.
  • Hybrid satellite-terrestrial networks offer Telesat integration opportunities for enhanced connectivity.
  • 5G integration with satellite networks creates new business opportunities for Telesat.

What critics are saying

  • Competition from SpaceX's Starlink could impact Telesat's market share.
  • Delays in Lightspeed's launch could lead to financial penalties or contract losses.
  • Reliance on government funding exposes Telesat to political and economic risks.

What makes Telesat unique

  • Telesat leverages both GEO and LEO satellites for comprehensive global communications.
  • The Lightspeed network offers high-speed, low-latency connectivity solutions.
  • Telesat serves diverse sectors, including maritime, aviation, and oil and gas.

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Benefits

Remote Work Options

Hybrid Work Options

INACTIVE