Customer Collections Specialist

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp!

This is where you can learn from industry leaders and become one yourself. It’s fast-paced, mission-based work that challenges the status quo. Be on the team that’s changing the world.

What we’re looking for:

Due to growth, Nexamp is seeking a skilled individual to join us as a Customer Collections Specialist.  This position will be responsible for contacting customers – both residential and commercial – with outstanding balances and working with them to remit payment, all while helping the team deliver the industry leading customer experience that Nexamp is known for. In addition, the role will process customer payments and investigating collections issues. If you are comfortable negotiating, have strong problem solving skills, and a customer-centric mindset, this role is for you.

This position is part of the Customer Experience organization. And offers opportunities for growth among a group of high achieving and fun professionals. If you’re interested in joining the clean energy revolution at one of the best places to work in solar, we would love to have you apply.

You will be hybrid out of Chicago, IL. You will report to the Lead Customer Collections Specialist. 

What you’ll do:

• Leverage strong negotiation and persuasion skills to secure payment commitments while maintaining professional, positive customer relationships.
• De-escalate challenging situations by using active listening, empathy, and problem-solving to resolve issues and sustain positive relationships.
  Utilize multiple systems (Salesforce, Zuora, Nexamp Portal) to identify and resolve problems efficiently.
• Accurately document and track collections processes and activities to ensure accuracy and compliance.
• Collaborate within the team, sharing innovations and best practices to drive continuous improvement.
• Thrive in a fast-paced, goal-oriented environment, adapting quickly to changing priorities.
• Communicate effectively with other departments to ensure collection cases are managed appropriately.
• Consistently meet and exceed departmental KPIs, including dollars collected and call volumes.
• Be open to coaching and constructive feedback, applying suggestions to enhance performance.
• Efficiently manage multiple daily tasks, including making outbound calls, handling inbound inquiries, responding to emails, managing Salesforce cases, and following up to ensure timely resolutions.
• Clearly explain community solar benefits and savings to customers, enhancing their understanding and engagement.

What you’ll bring:

• 2+ years of professional experience, preferably in a collections role.
• High School Diploma or the equivalent.
• Excellent communication skills, both verbal and written.
• Knowledge of Billing and Collections procedures.
• Passion for delivering excellent customer service.
• Proficient in Excel, typing, and computer navigation skills.
• Salesforce or similar CRM system experience required.
• Ability to work effectively with diverse teams in a collaborative environment.
• Comfortable in working in a dynamic and growing environment.
• Commitment to Nexamp’s mission and have a passion for solving tomorrow’s climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.  
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.  

If you don’t meet 100% of the above qualifications, but see yourself contributing, please submit an application.  We encourage people from minority or marginalized groups to apply.

At Nexamp, our mission is building the future of energy, so it is clean, simple, and accessible for all. We believe a diverse team brings different perspectives and experiences, thus benefiting our work. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because: 

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, cell phone reimbursement; as well as a hybrid work environment. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!

Nexamp’s People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes.