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Senior Director, Payment Operations
Posted on 1/24/2022
Nashville, TN, USA
Experience Level
Desired Skills
  • 13+ years experience in Treasury Operations or Payments Industry; preferably with a high growth technology company
  • Bachelor's degree required
  • Demonstrated history of successes and achievements through leading and growing a team/function
  • Ability to think strategically while also maintaining a focus on process excellence and improvement
  • Ability to independently organize, analyze and interpret information to explain irregularities or trends
  • Attention to detail with a high level of accuracy
  • Management of multiple competing priorities and using good judgment to establish order or priorities on the fly
  • Proven success in developing meaningful and insightful management dashboards and reporting
  • Ability to influence internal and external teams to resolve exception items and achieve organizational objectives on an expedient basis
  • A proficiency in Google Suite, Slack and Macbook preferred
  • Experience/familiarity with Slack, Apple MacOS and GSuite
  • Developing innovative payment operation solutions to support crypto and fiat payment flows and reporting across various geographies, products, and payment rails
  • Enabling new product launches and geographical expansion efforts by designing and implementing best-in-class payment operations solutions and practices
  • Scaling and managing the payment operations team to facilitate growth in USDC
  • Testing and improving payment operations architecture resiliency to ensure continued operations across unplanned and unexpected events
  • Actively partnering with Product, Engineering and Customer Success teams to develop payment solutions for Circle customers
  • Owning and building relationships with key external payment operations stakeholders at banks and service providers
  • Continuously evaluating internal process controls to identify payment operations weaknesses and any associated risks, as well as making recommendations on how to mitigate those risks
  • Proactively seeking ways to improve current processes and reduce repeat issues by identifying common causes
  • Developing automated reporting and reconciliation solutions across payments systems and platforms
  • Leading efforts to implement payment operations compliance efforts to meet existing and future regulatory rules and reporting requirements
  • Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities
  • Mindful - you seek to be respectful, an active listener and to pay attention to detail
  • Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals
  • High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance

201-500 employees

Platform for businesses to accept payments and send payouts
Company Overview
Circle's mission is to raise global economic prosperity through programmable internet commerce. The company is a global financial technology firm that’s at the center of digital currency innovation and open financial infrastructure.
  • Paid time off - We offer flexible paid time off — take what you need as long as it works with you and your team, and all Circle employees get mobile phone and home office reimbursements.
  • Health coverage - No matter where you live, we offer a market competitive suite of benefits. Enroll in health, dental, vision, disability, and life insurances, and Circle covers some or all of the premiums.
  • Invested in your future - All U.S. full-time and part-time employees enjoy 401(k) and pensions (with 4% company match if you contribute 5% or more), and share Circle’s success via company equity awards.
  • Learning & development - Your individual growth and development is important to us and we provide the resources to help you grow your career while at Circle.
Company Values
  • We are Multistakeholder - As an institution, we exist in a broad stakeholder context, which means that we must organize, incentivize and measure ourselves against meeting the needs of all of our stakeholders — our customers, our shareholders, our employees and families, our local communities and our world.
  • We are Mindful - We seek to be present and aware, to be respectful, active listeners (with each other and with our customers alike), and to pay attention to detail. We don’t rush to judgement, and when we are swept up by strong emotions we patiently observe and acknowledge them and try to not just react. Our mindfulness leads to better understanding, and more respectful, careful and deliberate choices.
  • We are Driven by Excellence - We are driven by our mission and our passion for customer success. Being driven also means that we relentlessly pursue excellence, that we do not tolerate mediocrity, that we reward based on merit, and that we work intensely to achieve our goals. Being driven doesn’t mean that we are assholes and plough over people or tolerate a culture of aggressiveness. We are a team. Part of our drive is to bring everyone along in our collective achievement.
  • We are High Integrity - We seek open and honest communication, and hold ourselves to very high moral and ethical standards. When we say we will do something, we do it. When we are having difficulty and need help, we talk about it. We treat each other and our customers with the utmost respect. We reject manipulation, dishonesty and intolerance. We welcome vulnerability and uncertainty, which needs to be listened to in order to bring people along, and helps us to constantly learn and improve. Our customers and partners implicitly experience us as high integrity, and our customer centric choices demonstrate this to them again and again.