Cloud Analyst

Infraops

Confirmed live in the last 24 hours

Locations

Remote • United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

AWS

Sales

Requirements

Ability to work as a Technical Account Manager
Ability to work as a cloud engineer or technical support in AWS
Ability to present technical recommendations to customers
Ability to understand complex situations and provide concise written or verbal summaries
Ability to work with business continuity planning, including backup strategies and disaster recovery requirements
Knowledge of alerts, monitoring, and backup policies for production AWS workloads
Knowledge of AWS best practices and the well-architected framework
Understanding of security best practices within AWS environments, specifically with regards to root accounts, MFA and password policies, and IAM policies
AWS Associate certification (required within first 90 days of employment with Mission Cloud)

Responsibilities

Consult with customers to understand operational needs and provide personalized recommendations to optimize infrastructure performance
Create an infrastructure health scorecard for each customer to compare their environment to AWS best practices
Onboard assigned new InfraOps customers; run technical review and lead relationship through the onboarding process
Conduct regular ticket reviews with assigned Mission Cloud customers and act as a point of escalation for production-down tickets
Create usage analysis, trending and forecasting reports, and customer best practices for cloud adoption
Make recommendations to optimize workload performance across services (EC2, EBS, RDS, and S3)
Validate proper IAM hygiene, including ensuring MFA and password policies
Review high-level backup, disaster recovery, and business continuity concepts with customers
Educate customers on current and new technologies and services, including Mission Cloud and AWS offerings
Provide feedback to Product and Sales teams on ways Mission Cloud can improve service engagement and outcomes
Stay educated on cloud infrastructure and operations trends and best practices; including the AWS Well-Architected framework

As a Cloud Analyst, InfraOps you will report to the Manager, Customer Engagement. You will work with customers to provide infrastructure, security and cost savings recommendations to help optimize their AWS environments. You will work with AWS and other Mission Cloud teams to help customers achieve maximum value from their AWS environments.

This is a 100% remote position.

Responsibilities

Consult with customers to understand operational needs and provide personalized recommendations to optimize infrastructure performance
Create an infrastructure health scorecard for each customer to compare their environment to AWS best practices
Onboard assigned new InfraOps customers; run technical review and lead relationship through the onboarding process
Conduct regular ticket reviews with assigned Mission Cloud customers and act as a point of escalation for production-down tickets
Create usage analysis, trending and forecasting reports, and customer best practices for cloud adoption
Make recommendations to optimize workload performance across services (EC2, EBS, RDS, and S3)
Validate proper IAM hygiene, including ensuring MFA and password policies
Review high-level backup, disaster recovery, and business continuity concepts with customers
Educate customers on current and new technologies and services, including Mission Cloud and AWS offerings
Provide feedback to Product and Sales teams on ways Mission Cloud can improve service engagement and outcomes
Stay educated on cloud infrastructure and operations trends and best practices; including the AWS Well-Architected framework

Requirements

Ability to work as a Technical Account Manager
Ability to work as a cloud engineer or technical support in AWS
Ability to present technical recommendations to customers
Ability to understand complex situations and provide concise written or verbal summaries
Ability to work with business continuity planning, including backup strategies and disaster recovery requirements
Knowledge of alerts, monitoring, and backup policies for production AWS workloads
Knowledge of AWS best practices and the well-architected framework
Understanding of security best practices within AWS environments, specifically with regards to root accounts, MFA and password policies, and IAM policies
AWS Associate certification (required within first 90 days of employment with Mission Cloud)

Benefits & Compensation

Access to health, vision and dental insurance with options 100% covered by Mission Cloud for employee and their dependents
Flexible Spending Accounts (Healthcare & Dependent Care)
Generous Paid Time Off (FlexPTO, parental leave, volunteering time off)
Reproductive health benefits
Pet insurance
401k matching program
Life insurance paid by Mission Cloud
Monthly flex stipend
Monthly cell phone stipend
Home office expense benefit
An internal department dedicated to helping team members on their career path
Inclusive work environment with several Employee Resource Groups

Commitment to Diversity and Inclusion

We are committed to diversity and inclusion. We value every individual’s unique story, experience, and perspective. We aim to amplify the voices of our team members and our community to create a safe, empathetic, and inclusive environment where everyone can contribute to one’s authentic self. Mission Cloud makes every effort to ensure that all employees are compensated fairly regardless of gender, ethnicity, race, or past salary history. We understand that fair compensation practices establish that diversity, fair hiring processes, and fair pay are part of who we are as a company and maintain positive employee morale. We use market data to define salary ranges for each role and regularly review compensation adjustments as needed based on salary range updates.

Mission Cloud is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Mission Cloud will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

About Mission Cloud

Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.

Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

201-500 employees

Website

AWS managed cloud service provider

Company Overview

Mission Cloud's mission is to help harness the power to transform businesses and to make a company’s mission a reality. Mission Cloud is an AWS Premier Tier Services Partner and Cloud Managed Services Provider with deep know-how in launching and harnessing the power of the cloud.

Benefits

Medical, dental, and vision insurance
401(k) plan with company matching
Profit sharing bonuses based on performance
Flexible Spending Accounts (Health and Dependent Care)
Paid time off
Inclusive work environment with several Employee Resource Groups
Flexible work hours
Home office expense benefit
Cell phone stipend
Flex stipend

Company Core Values

Focused on their mission
Accountability & action
Embrace life
Be inclusive
Strive for excellence
Continuous growth