Lead Field Specialist @ Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Customer experience is at the forefront of how we create intuitive, innovative, and beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the customer journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We’re looking for someone who loves people and is excited to take every opportunity to overdeliver when it comes to delighting and interacting with our Rivian customers.

Responsibilities

Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries.
Support new and existing customers as a Rivian product expert.
Willing and able to operate Department of Transportation compliance for flatbed operations.
Conduct required compliance audits inspections, track your Hours of Service, and follow all FMCSA/DOT regulations related to DOT regulations
Execute local registration documents with customers during delivery
Responsible for transporting vehicles in various weather elements
Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems.
Work closely with internal service center cross functional partners to ensure vehicle standards and operational processes
Additional responsibilities as requested from the business

Skills/Competencies

Customer focused mindset
Empowered self-starter who can process and execute on complex information potentially in high stress environments including regulatory checks
Collaborates and communicates effectively and persuasively
Proficiency with computers and software including Microsoft Office, and ability to effectively navigate internal business platforms
Ability to multitask and manage competing priorities
Adaptable to a fast paced and changing environment

Requirements

3+ years’ experience in customer service; previous EV experience a plus
At least 21 years of age
High School Diploma or GED required
Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle
No drug or alcohol related driving incidents in the last 3 years; Must pass Department of Transportation (DOT) Physical and Drug Test; No more than 1 serious moving violation in the last 3 years
Ability to pass a driving test post hire and be subject to continuous Motor Vehicle Record (MVR) monitoring
Commercial driving experience preferred; Commercial Driver’s License (CDL) not required
Ability to complete driver training/car-hauling training and a road test within the first 30 days of employment which may include winching (training provided)
Ability to obtain and maintain local sales licenses if applicable in your state
Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state of your assigned work location if applicable in your state
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; Ability and willingness to travel based on business needs to support other market launches and operations
Willingness to work in various working conditions including being in an active service center or unpredictable weather conditions
Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

Lead Field Specialist

Rivian

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