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Customer Success Manager
Posted on 12/10/2022
Remote • United States
Experience Level
Desired Skills
  • 5+ years experience working in a customer-facing role
  • Strong understanding of customer success
  • A customer-centric mindset and ability to continuously connect their business pains to specific product benefits and value propositions
  • Natural curiosity, with excellent critical-thinking skills
  • Resiliency, adaptability, and experience thriving in a fast-paced environment
  • Ability to work independently and as part of a collaborative team
  • Excellent verbal, written communication and presentation skills
  • Execute customer success plans
  • Ensure a seamless customer experience throughout the entire customer life cycle - from onboarding, through engagement and renewal
  • Lead with a customer mindset and continuously connect their key business pains to specific product benefits and value propositions
  • Partner with a sales counterpart to identify upsell and cross-sell opportunities, develop effective outreach strategies, and assist in converting those opportunities
  • Meet key performance indicators around churn, customer satisfaction, renewal, and account expansion
  • Be the voice of the customer internally to resolve customer challenges
  • Work closely with leadership to identify areas for improvement within the customer success program and team operations
  • Participate in ongoing training and resource development
  • Participate in special projects and additional responsibilities as needed

201-500 employees

Company Overview
Articulate Labs develops wearable devices that augment movement with electrical stimulation to turn everyday activity into on-the-go rehab.
  • Student debt repayment
  • 401(k) savings
  • Supplemental insurance
  • Mental health sessions
  • Health savings account (HSA)
  • Life coaching
  • Flexible PTO
  • Fully remote
  • Well-being benefit
  • Medical insurance
  • Baby bonding leave
  • Child care assistance
  • Tuition reimbursement
  • Transgender benefit
  • Company matching donations
  • Abortion travel assistance
  • Service sabbatical
  • Cash for Change
Company Core Values
  • We are all human: We come to work with our unique histories, our vulnerabilities, and the social location we inhabit based on things like race, gender, sexual orientation, ethnicity, and religion.
  • We are all connected: Healing and improving ourselves and our relationships with one another reverberates throughout our teams, society, and the world.
  • We are all works-in-progress: We seek to learn and evolve as humans, teammates, and members of society.
  • We are responsible: We are both autonomous individuals and members of a team, working together to grow and succeed.
  • We are focused on results and strive to make a positive impact in the world: We value work at Articulate that has purpose, meaning, and impact.
  • We are called to create an equitable, sustainable, and empowering workplace: We strive to be the brightest corner of the universe, where everyone feels empowered, valued, and safe to be their whole selves at work.